Mac Security

Mac Security

Get help with your Trend Micro Anitivirus for Mac

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New Big Sur

I upgraded to the latest version of Antivirus for Mac to work with Big Sur. While it worked for a couple of days, I've started receiving an error message: "Unable to continue. Restart.. If the problem persists, please contact Trend Micro for help". I went to the Help Center via t

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My serial number won't work after upgrading for Big Sur

I followed the instructions to upgrade to a version that supports Big Sur. Now it won't accept my serial number which begins with a T because it is a Best Buy purchase. I have repeatedly tried entering the password from my Trend Micro Account page to no avail. The Geek Squad was entirely u

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Microphone access logs

I just want to see what application activated my microphone at what time. I see the notification sometimes, and completely miss what could have caused it. (most of the time it's just Slack alerts for me.)

Idea

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A newer version of Trend Micro Antivirus already protects this Mac, so the installer must stop.

I got an email from Trend to renew. I did. When I try to install I get "A newer version of Trend Micro Antivirus already protects this Mac, so the installer must stop.". How do I know if I am protected? When I tried to call support, I get a message to enable internet calling on my phone to

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MacOS Renewal problem

renewed my trend max subsrictipon on my PC - worked fine.mailed link to update my wife's macAir (High Sierra 10.13.6)when I run the installer I get this message:"You cannot install Trend Micro Antivirus on a version of MacOS older than Mojave 10.4 Theinstall will now close."I have tri

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Unable to Upgrade to Newest Version of Trend Micro for Mac - Serial Number Won't Work

Hello,I've just updated to Big Sur (iOS 11.0.1) on my Mac. Trend Micro informed me via a pop-up that I need to update to the latest version of the software to support the new OS. I uninstalled the old version (Trend Micro Antivirus 10.0.1686), reinstalled the new version (Trend Micro Antivirus

Problem

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Deep Scan

Why doea it take up to a week to run a deep scan.

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How do I determine what version of Trend is installed on my MacBook Air?

On a windiws PC it is easy, just click on the last update date, and a new UI opens and you can see the current version installed, but, on the Mac, do an update, it goes through the motions but doesn't show the version. any help would be good

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Mac OS update & Trend Micro

Thanks,I'm getting pop-up messages that my current version of Trend Micro will not be compatible with the release of the new Mac OS system soon. I assume you will provide an update before the new OS is released. Please confirm.

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mac renewal won't install

I just ordered and downloaded my MAC renewal. The licence key did not activate the next year

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