J
Neophyte

Neophyte

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1 Message

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100 Points

Mon, Jan 17, 2022 1:19 AM

Can't install trend micro to MacBook OS Monterey version 12.1

I have just installed Monterey to my MacBook Air. When I try to download the trend micro update it says...Safari can't resume this download. The file trend micro antivirus 11.0.2163.dmg.download doesn't appear to be a valid download file. I uninstalled the trend micro on my Mac and now I can't download the new one. Does trend micro support Monterey 12.1?

Brand User
tm_kim

 Superstar

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613 Messages

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8.8K Points

4 m ago

Hi, johnandjogreen.

 

Monterey is now being supported by Trend Micro Antivirus for Mac. Can you try to use the Antivirus for Mac version 11 installer on this link, please? Let us know if you would still get the same error.

 

How to install Antivirus for Mac

 

- TM_Kim

Neophyte

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1 Message

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70 Points

4 m ago

How do I get the serial number for the upgrade?

Brand User
tm_kim

 Superstar

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613 Messages

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8.8K Points

Hi, cabob96.

 

You can get your Serial number by signing in to your Trend Micro Account on this link: Sign In to Your Trend Micro Account

 

- TM_Kim

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