Neophyte
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1 Message
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100 Points
Important Update
I have an update but the update now toggle is greyed out. Also, the scan buttons are greyed out. Any help?
Neophyte
•
1 Message
•
100 Points
I have an update but the update now toggle is greyed out. Also, the scan buttons are greyed out. Any help?
tm_cha
Prodigy
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361 Messages
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5.4K Points
2 years ago
Hi, @shaunmckeon
It's possible that the components of your Trend Micro program are corrupted. You may restart the Trend Micro components via Diagnostic Toolkit:
1. Open the Trend Micro Diagnostic Toolkit.
2. Click the (C) Uninstall tab.
3. Click 5. Stop all Components.
4. Click 2 and 3 Delete Now
5. Wait for 30-60 seconds for the Trend Micro components to stop properly.
6. Click 4. Start all Components
7. Click the Update Now button
Let us know how it goes.
~TM_Cha
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