1 Message


100 Points

Thu, Feb 3, 2022 8:14 AM

Important Update

I have an update but the update now toggle is greyed out. Also, the scan buttons are greyed out. Any help?

Brand User



361 Messages


5.4K Points

5 m ago

Hi, @shaunmckeon


It's possible that the components of your Trend Micro program are corrupted. You may restart the Trend Micro components via Diagnostic Toolkit: 
1. Open the Trend Micro Diagnostic Toolkit.
2. Click the (C) Uninstall tab.
3. Click 5. Stop all Components.
4. Click 2 and 3 Delete Now

5. Wait for 30-60 seconds for the Trend Micro components to stop properly.
6. Click 4. Start all Components

7. Click the Update Now button 


Let us know how it goes.



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