S
Neophyte

Neophyte

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1 Message

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100 Points

Thu, Feb 3, 2022 8:14 AM

Closed

Answered

Important Update

I have an update but the update now toggle is greyed out. Also, the scan buttons are greyed out. Any help?

Brand User
tm_cha

Prodigy

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361 Messages

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5.4K Points

10 months ago

Hi, @shaunmckeon

 

It's possible that the components of your Trend Micro program are corrupted. You may restart the Trend Micro components via Diagnostic Toolkit: 
1. Open the Trend Micro Diagnostic Toolkit.
2. Click the (C) Uninstall tab.
3. Click 5. Stop all Components.
4. Click 2 and 3 Delete Now

5. Wait for 30-60 seconds for the Trend Micro components to stop properly.
6. Click 4. Start all Components

7. Click the Update Now button 

 

Let us know how it goes.

 

~TM_Cha

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