
Mac Security
Get help with your Trend Micro Anitivirus for Mac
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Updated subscription
Hi. I have just updated my annual subscription to Premium Security 2021, and downloaded the "latest" version. The installer now tells me that there is a newer version running on my Mac, so installation will stop. Why have I been supplied with an older version, please?Paul BNZ
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Hi just got this message on my laptop:
About legacy system extensions Some system extensions will not be compatible with a future version of macOS. System extensions are a category of software that works in the background to extend the functionality of your Mac. Some apps install kernel extensions, which are a kind of system extension t
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unable to shutdown iMac after upgrade to BigSur
I hace recently upgraded to OS Big Sur and also updated Trend Micro (11.0.1976), now I can't shut down my iMac.After every single try to shut down, the iMac restarts and I get the following message: "Your computer restarted because of a problem".Only if I shut down the Trend Micro Ant
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Pending incompatibility with Apple
Message on screen states pending incompatibility of Trend micro Legacy extension with Apple Operating system.
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Client 11.0.1976 causing kernel panic unable to shutdown MacBook Air after upgrade to BigSur
Having recently upgraded to OS Big Sur and updated Tren Micro automatically, I discovered a problem shutting down my laptop.On each replicable shutdown I would follow the normal shutdown procedure and after a lenthy period of a slow spinning segmented circle the screen would blank and I got the Appl
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New Big Sur
I upgraded to the latest version of Antivirus for Mac to work with Big Sur. While it worked for a couple of days, I've started receiving an error message: "Unable to continue. Restart.. If the problem persists, please contact Trend Micro for help". I went to the Help Center via t
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My serial number won't work after upgrading for Big Sur
I followed the instructions to upgrade to a version that supports Big Sur. Now it won't accept my serial number which begins with a T because it is a Best Buy purchase. I have repeatedly tried entering the password from my Trend Micro Account page to no avail. The Geek Squad was entirely u
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Microphone access logs
I just want to see what application activated my microphone at what time. I see the notification sometimes, and completely miss what could have caused it. (most of the time it's just Slack alerts for me.)
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A newer version of Trend Micro Antivirus already protects this Mac, so the installer must stop.
I got an email from Trend to renew. I did. When I try to install I get "A newer version of Trend Micro Antivirus already protects this Mac, so the installer must stop.". How do I know if I am protected? When I tried to call support, I get a message to enable internet calling on my phone to
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MacOS Renewal problem
renewed my trend max subsrictipon on my PC - worked fine.mailed link to update my wife's macAir (High Sierra 10.13.6)when I run the installer I get this message:"You cannot install Trend Micro Antivirus on a version of MacOS older than Mojave 10.4 Theinstall will now close."I have tri
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