H
Neophyte

Neophyte

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2 Messages

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32 Points

Wed, Mar 25, 2020 9:47 PM

After Trend did an auto renew they informed me I must update my OS from Sierra but...

If I update my OS several programs will stop workig auto renewal it says I must update OS from Sierra or Trend won't work. Also I had a 10 user version before but now it says single user. Why do I need to download and install a new Trend every year. there's always a problem and who has time for this?. . If they want me to update my OS I'm going to have to cancel Trend.

Brand User
tm_kath

Legend

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731 Messages

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13K Points

3 years ago

Hi, hutch!

 

Welcome to Trend Micro Home Users Community.

 

The latest version of Trend Micro, Antivirus for Mac 2020, is no longer compatible with Mac computers running on Sierra OS. But we still have an older version, Antivirus for Mac 2019, compatible with it. You may check from the link below:

 

How to install Antivirus for Mac

 

Hope this helps.

 

- Kath

Neophyte

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2 Messages

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32 Points

@katherine_turqueza Thank you. But why do we have to reinstall every year? Cant the judt send an update. Everytime it erases all my settings.\

Brand User
tm_kath

Legend

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731 Messages

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13K Points

Hi, hutch!

 

A program upgrade is given as an option if you renew your license. An upgrade is not necessarily done if it is not compatible with your computer's operating system which is one reason why it is not done automatically.

 

Hope this helps.

 

- Kath

Neophyte

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1 Message

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70 Points

1 year ago

Umm...similar boat here...I can't upgrade OS X, and all the links I saw / followed did not provide an option for my OS--which I can't upgrade due to hardware and software limitations.  I have an active 5 seat and an active 3 seat license, and have been a customer for years.   I just need the software to work, I am not looking for new features.

I do not want to spend 3K on a new MacBook just to run Trend.

Brand User
tm_kim

Legend

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682 Messages

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10.1K Points

Hi, jacole.

 

We understand your frustrations but Trend Micro Antivirus can no longer be installed on El Capitan (10.11) and below. It has already reached its End of Life and/or End of Support.

 

Let us know if you need further assistance.

 

- TM_Kim

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