A
Neophyte

Neophyte

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2 Messages

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120 Points

Sun, Aug 22, 2021 8:14 PM

Full Disc access

I upgraded and downloaded TM and when I get to the place where it tells me to move the TM icon to Full Disc Access file, the icons will not move when I click on them. I have uninstalled, reinstalled just to make sure, but I still cannot move the files over after following the directions several times

Responses

Brand User

 Superstar

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456 Messages

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6.9K Points

1 m ago

Hi, adamsfly16!

 

Welcome to Trend Micro Home Users Community.

 

After opening Security & Privacy, you just have to drag the Security Files icon on the Full Disk Access table. If successful, Trend Micro Antivirus and Trend Micro Antivirus Extension will be added to the Full Disk Access table.

 

For more details you may refer to this link below: 

How to allow Full Disk Access for Antivirus for Mac

 

Hope this helps.

 

-TM_Cathy

Neophyte

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2 Messages

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120 Points

@catherine_joy_dela_cruz

Thanks, my problem is they won’t drag. I did click on the check mark and I think that did it. 

Brand User

 Superstar

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456 Messages

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6.9K Points

Thank you for updating us, adamsfly16.

 

Good to know that everything's all good now. Let us know if you have further questions.

 

- TM_Cathy

Neophyte

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1 Message

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70 Points

When I drag the red swirly security files icon into the full disk table, it bounces away 

Brand User

Prodigy

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473 Messages

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6K Points

Hi, melissadocker16.

 

Please make sure to click the lock icon first to allow you to create changes on the Settings then click the plus (+) icon in order for you to add programs onto the Full Disk table.

 

- TM_Kim