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full scan

trying to do a full scan will not start help

Question

 • Desktop Protection

2

0

0

Insight

Problems with insight.. Can't turn on

Problem

 • Mobile Protection

4

1

0

Some satisfaction that's what I'm looking for. You don't mind taking my money but then you leave me hanging, WHY DO you do that?

You asked for my feedback, when I clicked on YES I was sent to your home page as though YOU forgot what YOU asked for. I had to sign in AGAIN! In the middle of installation I received a message asking me to restart my computer because of my computer Issues. Did you bother to tell me what those issue

Problem

 • Home Network Protection

22

1

Changing my contact email address for the Trend Micro Community

My contact email address is correct at https://account.trendmicro.com/profile however I'm still receiving emails from Trend Micro Home Users Community to my OLD email address. Is there a way for me to change that specific email without contacting support?  Thanks in advance for any help.

Question

 • Desktop Protection

15

1

Mobil Security

I have to give permission on a daily basis, for some reason it keeps dropping off? Every day I have to allow trend micro permission for web guard to work, I click yes and get the thumbs up and next day same thing?  Samsung Android. Any ideas?   

Problem

 • Mobile Protection

18

1

On startup taskbar icon won't go away

Hello,Usually after starting my computer the Trend icon appears for a moment on the taskbar and then disappears.For about a week now the taskbar icon won't go away. When I left click on it nothing appears on my desktop. I can right click the icon and close it but I'd rather not have to go through th

Problem

 • Desktop Protection

126

7

i want the program to stop erasing my restore points!

Trend Program is erasing all of my restore points. I would rather use system restore than refresh my entire computer

Question

 • Desktop Protection

18

1

0

Payguard keeps opening pages

When I use Edge to open Amazon AU website, payguard keeps opening the same amazon page again and again, it won't stop. I know there are similiar cases like mine, so I tried solutions provided in other cases, including runing supporttools and update Edge to the latest version, it doesn't work. But th

Problem

 • Desktop Protection

31

1

0

Vpn

Is there a vpn in the maximum security is purchased

Question

 • Free Tools

17

1

0

Trend Micro attempts to install toolbar into browser without permission

Just got a notification from Chrome that Trend Micro was attempting to install a tool bar and make other changes. It did this without my authorization.I don't think that's a good idea.

Problem

 • Desktop Protection

18

1

0

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