B
Neophyte

Neophyte

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1 Message

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100 Points

Tue, Nov 16, 2021 9:43 PM

Closed

Answered

Notifications from Trend Micro

Trend Micro has recently notified me of my camera turning on. Noting the green light that usually associates with the camera turning on, this is either a useful feature or a scaremongering tactic. What I would like to see is the ability to click on this notification (have it last a little longer) or have the ability to click on a tab within trend micro to establish exactly what has caused the camera to be turned on so be able to trace it back and feed that back to either trend or to apple. This kind of data mining/botnet connection needs to be correlated and corrected for in the next update - remove the ability to remotely activate a camera/microphone without the users permission

Brand User
tm_angelo

 Superstar

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445 Messages

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8.6K Points

1 year ago

Hi bahrcourt,

 

The Camera & Microphone protection will notify if apps are trying to access your camera and microphone so your privacy is always protected. The software doesn't have the feature to remotely access your camera/microphone.

 

For us to better understand the issue that you are encountering, can you please provide a screenshot or the exact message of the pop up?

 

Also, we will try to combine your feedback with our R&D, in order to provide better products.

 

Let us know how it goes.

 

-TM_Angelo

Neophyte

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5 Messages

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190 Points

1 year ago

I get the same message every time I open my computer or wake it from sleep. It is really frustrating because I have my camera access disabled by default almost everywhere and usually only have a browser and Microsoft apps open, so I think it is a bug.
This never used to happen - it is a recent issue I've noticed since I've moved to a new laptop on macOS Monterey. 
There isn't really much point telling users their camera is turned on without telling them what app or program is potentially secretly recording them. 
Brand User
tm_angelo

 Superstar

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445 Messages

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8.6K Points


I have sent you an email where we can continue the troubleshooting, please confirm if you have received it. Thanks!

Awaiting for your response.

- TM_Angelo

Neophyte

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1 Message

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70 Points

@ttirbasil​ I am having this same issue since upgrading to macOS Monterey. The notification pops up occasionally, no green light turns on either. Apple suggested an SMC reset to see if that helps. Covering my camera in the meantime tho. 

Brand User
tm_angelo

 Superstar

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445 Messages

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8.6K Points

Hi danfreo,

 

May I know the version of your Trend Micro software? You may follow the instruction given on the link below to find it.

How to check if you have the latest version on Mac

 

Let us know how it goes.

 

-TM_Angelo 

 

 

 

 

Neophyte

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1 Message

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80 Points

1 year ago

I have this same issue and question. If the logs could show which app is actually accessing my camera, it would help me cut off this access.

Legend

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753 Messages

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13.4K Points

Hi larrystuck

 

Welcome to the Trend Micro Home Users Community! 

 

That feature will get you notified if apps are trying to access your camera. You may see this link on to check what programs or apps are using allowed to use your camera: Control access to the camera on Mac

 

You may also check the link below to more about the Camera and Microphone protection for Mac: 

How to turn ON Camera and Microphone Protection for Mac

 

 

Let us know if you need further assistance.

- TM_Rochelle

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