J
Neophyte

Neophyte

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2 Messages

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120 Points

Wed, Jan 12, 2022 8:22 PM

Closed

Resolved

Trend micro taking reaaally long sometimes not at all to open mac desktop. im running BigSur 11.3.1

trend micro desktop taking long to open on mac. it keeps loading on the small icon above task bar. when i try to force stop, it doesnt show tredn micro not even running.

Brand User
tm_angelo

 Superstar

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445 Messages

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8.6K Points

11 months ago

Hi josuesiordia,

 

We would like to take a look at this closely I would like to ask further description and explanation of the symptoms you are experiencing. Please let us know what happened and on what part did you encounter the problem.

 

Also, please provide us the following information:

 

1. Trend Micro Version 

2. Exact Error Message if there's any.

 

Let us know how it goes.

 

-TM_Angelo

Neophyte

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2 Messages

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120 Points

11 months ago

I believe it’s version: 11.0.2176 

and as far as errors I don’t get any. It just won’t load in the beginning. I have to open the diagnostic toolkit and stop the components then start them again :/ 

Brand User
tm_kim

Legend

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682 Messages

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10.1K Points

Hi, josuesiordia.

 

There might be some corrupted components on the program. Let's try to reinstall the program then check if the issue would still persist. Please follow the steps below:

 

1. Uninstall the current Trend Micro Antivirus for Mac installed on your computer.

2. Install it using the Antivirus for Mac version 11 on this link: How to install Antivirus for Mac

 

Let us know how it goes.

 

- TM_Kim

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