P
Neophyte

Neophyte

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1 Message

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100 Points

Mon, Jan 10, 2022 6:50 AM

Closed

Security update won't run as scanning

Security update not available as Trend Micro says it is scanning. But it has been scanning for the last 3 days!

Brand User
tm_cha

Prodigy

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361 Messages

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5.4K Points

8 m ago

Hi, @paulansell

 

It's possible that the components of the program are corrupted. With that, you may temporarily turn off Trend Micro on your computer. Here's How to turn off Antivirus for Mac temporarily You may follow the steps provided using the Diagnostic Toolkit. After clicking Stop Components please click Delete Files as well.

Then turn it back on and click the Update Now button.

 

Hope this helps.

 

~TM_Cha

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