PC Security

PC Security

Get help with Trend Micro Security for Windows PC version: Premium Security, Maximum Security, Internet Security and Antivirus plus Security

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Optimizing Slow PCs: What Works Best? — Join the Discussion!

Trend Micro Community! Say no to slow computers no more!   Ever upgraded a sluggish PC to a speed demon?    Help out and share your story with our community! What challenges did you tackle, and what tricks made the difference?   Ready, set, go!   Join the discussion! Sign in

Question

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'Extension Failed to Load' error - Join the discussion!

    Trend Micro Community!       What's wrong?  Some of you might've noticed the "Extension failed to load properly" error message after the recent Trend Micro Toolbar update on Chrome and Edge.       Why am I getting this message? Our tech team is on it!

Announcements

1.3K

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Urgent Help Needed: Desktop Protection Issue

Hey everyone, I hope this message finds you well. I'm reaching out to the community because I'm facing a serious issue with desktop protection, and I'm hoping that someone here might have some insight or solutions. Recently, I've noticed some unusual activities on my desktop, and I'm concerned tha

Question

36

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update today wiped out the installation

Well, turned my computer on today, TM did an update and first removed the current installation, then only installed the password manager, rebooted the computer, all the rest gone and the browser extensions not working. Now windows defender is starting to remove purchased installed software as does o

Question

73

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Green highlighting disappeared

Up until a few days most of my web searches returned green highlighted links for safe sites and grey links for untested sites but all my results are now are highlighted grey.

Question

29

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Green highlighting disappeared

From what I have seen you end up with two of the same extension being loaded which doesn't work, so remove both unless you can work out which version is newer and then reinstall the new version.

Idea

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How can I update my email address on this forum ?

I’ve asked TM and they can’t seem to help and I’m still getting notifications to an email address that will cease to work soon, so would still like to receive notification on the TM forums but there doesn’t seem to be a way I can update my email address I sign in with my updated email address but n

Question

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The extension failed to load properly. It might not be able to intercept network requests.

All desktops with TM Internet Security have this message as of yesterday.

Question

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Disastrous result again for TM on AV Comparatives

For the third time in a row TM scores badly (last) in AV Comparatives: Sep2023....................97.95%  (Free Windows Defender .....99.95%) Mar2023....................97.19%   (Free Windows Defender .....99.98%) Sep2022.....................97.41%  (Free Windows Defender .....

Question

129

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User interface

The date format on the trend Micro interface does not match my location or my chosen interface. This makes many dates ambiguous, and is confusing to the user. I notice that BVasilev complained very politely about this 2-3 years ago, was given a vague answer and the subject immediately closed. It was

Problem

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