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Names of protected devices don't match (Windows vs Trend Micro account)

I have TrendMicro Max Protection with 5 devices available, and it is running, up to date, on 3 devices. But, the names for protected devices, in my Trend Micro account, do not match the names shown in Windows for the PCs that (actually) run the program. One name matches; 2 other devices are protecte

Question

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Answered

 • PC Security

51

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0

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change licence number?

how to change license number on mac ?.

Question

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Answered

 • Mac Security

42

1

0

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Closed

Unable to Upgrade to Newest Version of Trend Micro for Mac - Serial Number Won't Work

Hello,I've just updated to Big Sur (iOS 11.0.1) on my Mac. Trend Micro informed me via a pop-up that I need to update to the latest version of the software to support the new OS. I uninstalled the old version (Trend Micro Antivirus 10.0.1686), reinstalled the new version (Trend Micro Antivirus

Problem

 • Mac Security

256

1

Accepted Solution

Closed

Trend Micro Reclassifies Malware Links as Safe.

Greetings,I was going to report this issue a while ago and feel now is the right time.There is a reclassification portal where business and home users can submit reclassification requests.The issue here is that it reclassifies links leading to malware payload as safe quite frequently.The latest inst

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 • PC Security

115

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0

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WebGuard

I am trying to activate WebGuard on my Android NOKIA 8.3 5g phone I tapped on WebGuard to allow permissions DRAW over other apps is ON, and I can not deactivate it ACCESSIBILITY is off and I can not select it to turn it on. Please help. Kitty Kincaid kittykincaid@hotmail.com

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Answered

 • Mobile Security for Android

34

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Is there a "manual" for Cleaner Pro One? How do I use the information on the disk map?

I ran the disk Scan and now I have no idea what to do with the information. Is this like a defragger program but I have to choose what to delete?  Is there a source with instructions as I have limited knowledge on computers? Thanks.....

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 • Home Network Security

35

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0

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Fraud buster

Fraud buster Doesn’t work with iMessages. It keeps telling me to activate SMS and Mobile Security which I have done multiple times and still does not scan any of my iMessages how can I fix it or give trend micro mobile a good rating

Problem

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Resolved

 • Mobile Security for iOS

112

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0

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Chrome and MS Edge and network not working with Maximum Security v17

The computer has been running very slow since the last updates of Maximum Security v17. Chrome and Edge hardly turn on. There is heavy traffic on the network ("akamaitechnonogies.com"). I cannot reach your support service. Whatever the error in the application left me in a difficult situat

Problem

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Resolved

 • PC Security

101

7

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Login problems on Facebook through mobile security trend.

Can’t log into Facebook through mobile security trend micro. Update is Facebook reply. Been going on a long time.

Question

 • Mobile Security for iOS

55

2

Accepted Solution

full scan

trying to start a full scan will not start help

Question

 • PC Security

60

2

Accepted Solution

Closed

error #95000607

tried to add my iPad and cant this comes up

Problem

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Resolved

 • Mobile Security for iOS

66

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Cannot Add Applications to the Trusted Apps List

Want to know how to Add Applications to the Trusted Apps List Product: Trend Micro MobileSecurity Version: 12.6.0 Last update pattern: 2.173.00 - updated 2021-06-18 Attempted to add to Trusted Apps list per help at: https://helpcenter.trendmicro.com/en-us/article/TMKA-19078 Add Applications

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Resolved

 • Mobile Security for Android

161

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Trend Micro is Acting Strange

I recently downloaded Windows 11, I don't know if that is the issue but what has been going on with my Trend Micro is really strange. There is a window of time in which I turn on my computer and Trend Micro works properly, then two minutes later it turns off and Windows gives me a reminder to turn o

Problem

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Resolved

 • PC Security

202

3

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Closed

Comodo Firewall Free compatibility with Trend Micro Maximum Security

Hi! Is Comodo Firewall Free compatible with Trend Micro Maximum Security? https://personalfirewall.comodo.com/

Question

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Answered

 • PC Security

92

2

Official Solution

Closed

The local trusted information database is corrupted.

Apex One Plug-ins Apex One Data Protection install I get an error when I click.C:\Program Files (x86)\Trend Micro\Apex One\PCCSRV\Web\Service\AU_Data\AU_Log\TmuDump when i look i see this error"ActiveUpdate was unable to verify                   &nbs

Problem

 • PC Security

133

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0

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Closed

how to prevent adware pop up windows at the bottom right during PC start up

Everytime, during PC start up, I had this PDF Architect advertising window pop up at the bottom right screen. I tried to disable the PDC Arcitect but I did not find this app in the start up list. Is trend Micro program able to help to prevent this type of adware?

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101

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Closed

Green Highlighting - how to turn off

Hi, how can I turn off the green highlighting of links? I find it very annoying especially while trying to proofread emails I'm sending to clients!

Question

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Answered

 • PC Security

301

1

Official Solution

Trend Micro slowing MacBook after update to Catalina

I upgraded to Catalina 10.15.1 and was almost unable to use internet. Connection was either slow or non-existent. Was adviced to uninstall Trend Micro and restart laptop. I did this and it fixed the problem. I am now without security on my laptop. Please sort this out ASAP.

Problem

 • Mac Security

2.2K

32

Accepted Solution

On startup taskbar icon won't go away

Hello,Usually after starting my computer the Trend icon appears for a moment on the taskbar and then disappears.For about a week now the taskbar icon won't go away. When I left click on it nothing appears on my desktop. I can right click the icon and close it but I'd rather not have to go through th

Problem

 • PC Security

380

18

Accepted Solution

Issue with VPN on iOS 15.

I have noticed there is a significant performance drop when using the VPN feature in Trend Micro. Websites load much slower than without VPN.  Is there a resolution to this issue or can I enable parental controls without VPN?

Question

 • Mobile Security for iOS

135

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0