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Unable to Upgrade to Newest Version of Trend Micro for Mac - Serial Number Won't Work

Hello,I've just updated to Big Sur (iOS 11.0.1) on my Mac. Trend Micro informed me via a pop-up that I need to update to the latest version of the software to support the new OS. I uninstalled the old version (Trend Micro Antivirus 10.0.1686), reinstalled the new version (Trend Micro Antivirus

Problem

 • Mac Security

260

1

Accepted Solution

Closed

Names of protected devices don't match (Windows vs Trend Micro account)

I have TrendMicro Max Protection with 5 devices available, and it is running, up to date, on 3 devices. But, the names for protected devices, in my Trend Micro account, do not match the names shown in Windows for the PCs that (actually) run the program. One name matches; 2 other devices are protecte

Question

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Answered

 • PC Security

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Official Response

Trend Micro slowing MacBook after update to Catalina

I upgraded to Catalina 10.15.1 and was almost unable to use internet. Connection was either slow or non-existent. Was adviced to uninstall Trend Micro and restart laptop. I did this and it fixed the problem. I am now without security on my laptop. Please sort this out ASAP.

Problem

 • Mac Security

2.2K

32

Accepted Solution

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Pop up blocker window - Top10answers.com

Everytime I login to my computer and start surfing the internet the trend micro block window pops up and tells me that a web site from Top10answers.com... is now blocked. I select the ok option and then the window goes away. However the problem still is there because I will continue over time get th

Problem

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Resolved

 • Home Network Security

69

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change licence number?

how to change license number on mac ?.

Question

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Answered

 • Mac Security

46

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error #95000607

tried to add my iPad and cant this comes up

Problem

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Resolved

 • Mobile Security for iOS

87

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Changement de type de License

Bonjour, Juste avant la fin de l'abonnement nous sommes passé d'une licence 3 postes à 5 postes en renouvelant l'abonnement. Après quelque jours toujours impossible de protéger plus de 3 postes. Dans l'attente d'un retour Cordialement.

Question

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Answered

 • PC Security

19

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0

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fulll scan

trying to do a full scan it will not start

Question

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Answered

 • PC Security

37

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full scan

trying to start a full scan will not start help

Question

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Answered

 • PC Security

64

2

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Gmail

Getting more spam emails coming thru to my inbox than normal as of first of year ?

Question

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Answered

 • PC Security

28

1

0

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Problem deleting a file

I deleted a file from my quick access using secure erase ; however the file name is still there. When I clicked the file name, the contents appear momentarily and disappeared.  How do I remove the file name from my quick access completely.   

Question

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Answered

 • PC Security

28

1

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WebGuard

I am trying to activate WebGuard on my Android NOKIA 8.3 5g phone I tapped on WebGuard to allow permissions DRAW over other apps is ON, and I can not deactivate it ACCESSIBILITY is off and I can not select it to turn it on. Please help. Kitty Kincaid kittykincaid@hotmail.com

Question

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Answered

 • Mobile Security for Android

36

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Is there a "manual" for Cleaner Pro One? How do I use the information on the disk map?

I ran the disk Scan and now I have no idea what to do with the information. Is this like a defragger program but I have to choose what to delete?  Is there a source with instructions as I have limited knowledge on computers? Thanks.....

Question

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Answered

 • Home Network Security

40

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Update app

On an Apple device under Settings>VPN, I cannot turn off the VPN when I want. It will continue to turn on when I try to temporarily turn it off. It is annoying an I have to delete the app when I need to use my work's VPN when using my device. Please fix.

Idea

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Replied

 • Mobile Security for iOS

52

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Accepted Solution

Closed

Regarding privacy on Facebook, if I choose Friends only will that include groups I belong to?

Out of nowhere this Privacy Scan thing appears and shows my info available to the Public. If I choose Friends, will that include Groups I belong to on Facebook? I certainly want to be able to find new Friends, join new Groups and those people able to see my posts. Thank you.

Question

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Answered

 • PC Security

42

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Accepted Solution

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secure erase deletes files before confirmation

on two separate occasions today, right clicking a file/folder and clicking 'delete with secure erase' makes the file/folder disappear before the confirmation dialogue shows up, then clicking either yes or no has no effect.it seems to be moving the file/folder to an unknown location, rather

Problem

 • PC Security

109

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Closed

how to prevent adware pop up windows at the bottom right during PC start up

Everytime, during PC start up, I had this PDF Architect advertising window pop up at the bottom right screen. I tried to disable the PDC Arcitect but I did not find this app in the start up list. Is trend Micro program able to help to prevent this type of adware?

Question

102

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Closed

Chrome and MS Edge and network not working with Maximum Security v17

The computer has been running very slow since the last updates of Maximum Security v17. Chrome and Edge hardly turn on. There is heavy traffic on the network ("akamaitechnonogies.com"). I cannot reach your support service. Whatever the error in the application left me in a difficult situat

Problem

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Resolved

 • PC Security

104

7

Official Response

Closed

The local trusted information database is corrupted.

Apex One Plug-ins Apex One Data Protection install I get an error when I click.C:\Program Files (x86)\Trend Micro\Apex One\PCCSRV\Web\Service\AU_Data\AU_Log\TmuDump when i look i see this error"ActiveUpdate was unable to verify                   &nbs

Problem

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 • PC Security

185

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Cannot Add Applications to the Trusted Apps List

Want to know how to Add Applications to the Trusted Apps List Product: Trend Micro MobileSecurity Version: 12.6.0 Last update pattern: 2.173.00 - updated 2021-06-18 Attempted to add to Trusted Apps list per help at: https://helpcenter.trendmicro.com/en-us/article/TMKA-19078 Add Applications

Problem

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Resolved

 • Mobile Security for Android

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