T
Neophyte

Neophyte

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2 Messages

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120 Points

Fri, Jan 21, 2022 4:20 AM

Closed

Installation error message

On the 2nd computer it will not install.  I get the message:

Program Compatibility Assistant

This app can’t run on this device

Trend Micro Security

This app can’t run because it causes security or performance issues on Windows.  A new version may be available. Check with your software provider for an updated version that runs on this version of windows.

The computer was new in 2017, it's a HP AIO.  Windows 10 21H2 (not an option below).

Please help.

Thank you,

Accepted Solution

Legend

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753 Messages

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13.4K Points

8 m ago

Thank you for your response, tonya!

 

Please try to install the latest version of Trend Micro program. Here's the link: 

How to install Trend Micro for Windows bought from Best Buy

 

You will need to use the serial number that starts with 'TOEF'. In case you encounter any error messages during installation, please take a screenshot and send it here for us to further investigate.  

 

Hope this helps. 

 

-TM_Rochelle

Brand User
tm_cathy

 Superstar

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576 Messages

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9.3K Points

8 m ago

Hi, tonya!

 

Welcome to Trend Micro Home Users Community.

 

Can you check the exact version of your Windows? To check, please press the Windows icon and go to Settings. Then, choose System and select About on the left panel.

 

May I also know what is the Edition and the System type as well?

 

In the meantime, you may try to install the Trend Micro Security for Edge.

 

- TM_Cathy

Neophyte

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2 Messages

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120 Points

@tm_cathy

Processor           Intel(R) Core(TM) i7-7700T CPU @ 2.90GHz   2.90 GHz

Installed RAM    8.00 GB (7.89 GB usable)

Device ID            8543B782-FFD4-4966-8702-6F348EB0492E

Product ID          00325-96076-22016-AAOEM

System type       64-bit operating system, x64-based processor

Pen and touch   No pen or touch input is available for this display

 

Edition  Windows 10 Home

Version 21H1

Installed on        ‎11/‎30/‎2020

OS build              19043.1466

Experience         Windows Feature Experience Pack 120.2212.3920.0

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