R
Neophyte

Neophyte

 • 

1 Message

 • 

100 Points

Sat, Jun 26, 2021 5:38 PM

Message don't have trend micro. It doesn't expire till 7.27.21.

Micro trend expires 7/27/21. So why is it  not on my phone?

Accepted Solution

Brand User
tm_cathy

 Superstar

 • 

483 Messages

 • 

7.4K Points

4 m ago

Hi, rojeant!

 

Welcome to Trend Micro Home Users Community.

 

Upon checking here your subscription is still active until 7/27/2. Please try to follow these steps below to reactivate Trend Micro Mobile Security on your phone:

  1. Open your Trend Micro app
  2. Go to Settings
  3. On Settings, sign out your Trend Micro account.
  4. Go back to Settings then tap "Set up account" to sign in your Trend Micro account.

If it is still the same, go back to settings and check if there's an option "Transfer a subscription to this device". Tap on it and select your current subscription.

 

Hope this helps.

 

-TM_Cathy

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