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Hotshot
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20 Messages
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640 Points
Pay Guard deletes cart
Whenever I open an online order page in Pay Guard, my cart has been emptied even though the goods I've ordered are still in the cart in the non-Pay Guard page. This defeats the purpose of Pay Guard and means I have to disable Data Theft Protection temporarily so that I can pay in the non-Pay Guard page. Unless this and other problems are fixed I will have to switch to a more reliable AntiVirus program.
Accepted Solution
reine_roque
Legend
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739 Messages
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10.2K Points
3 years ago
Hi grahamcwitt,
As mentioned by bvasilev you'll need to launch Pay Guard first and use it as a browser. You'll have to treat Pay Guard as a separate browser, it's the same logic as having two different browsers that act independently. For example - Pay Guard will not have the same items on the cart with a newly opened Mozilla Firefox. This is unless you have an account on the shopping site and the items are stored there. Please reconfirm if that's the scenario.
Re: This defeats the purpose of Pay Guard and means I have to disable Data Theft Protection temporarily so that I can pay in the non-Pay Guard page.
The main purpose of Pay Guard is to be an extra layer of protection when banking or shopping online. It protects you against browser injections and other threats to your identity or security.
Even if you're using Pay Guard, the Data Theft Prevention feature should notify you if your information is used. For greater filtering and prevention of false-positive notifications, type the last 8 digits of your credit card number on the Data Theft Prevention feature.
For more information about this please see Popup: Transfer of Protected Data Blocked (Trend Micro Security for Windows)
- TM_Reine
1
tm_kath
Trend Security Expert
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766 Messages
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15.4K Points
3 years ago
Thank you for notifying us, grahamcwitt. This is not a usual behavior of the program. May we know what browser are you using, also its version?
We'll have this checked as well.
- TM_Kath
2
tm_cathy
Superstar
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579 Messages
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9.4K Points
3 years ago
You're welcome, grahamcwitt.
Let us know if you have further questions.
- TM_Cathy
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