Disable or Turn Off Pay Guard

Hi Trend Micro Users Community!

Thank you for your patience and understanding with regards to this concern.

We're glad to inform you that Trend Micro has already released program updates to resolve this issue. If you see a Restart Required pop-up from Trend Micro, click Restart Now to install the updates.

You can also download the update manually by following the steps from the article provided below:

Trend Micro Pay Guard opens unlisted websites

Should you still encounter any issues after the update, please let us know.

Regards,
tm_klariz

Hi @bethwebb01

To update your Trend Micro Payguard Settings, kindly follow the instructions below:

1. Open Trend Micro Program Main Console

2. Click the Privacy Tab

3. Click Configure on Pay Guard under Privacy Tab

Here is the screenshot for your reference:

This does not fix the problem. This BUG, is every time you click on anything on Amazon the payguard window pops up. Even if you have the ask box checked. Your example is to add amazon. We need to DISABLE the function.

I have the same problem and want to remove payguard!!!

I have the same problem. It just started with this last update. I HATE this feature and the popups are so annoying! I can't even use the internet right now because the pop up just keeps opening over and over again!  

I need to disable Pay Guard!!!

fix it or im picking a new anit virus system

Hi @clnelson, @jornbates, @truaxis, @raymondwyland777,

Our sincerest apologies for the inconvenience this issue has brought you.

Should you wish to disable the Pay Guard pop up temporarily or remove the Trend Micro Pay Guard, click here.

You may also check the article below if the Trend Micro Pay Guard constantly opens multiple tabs with the same URL/address:

Trend Micro Pay Guard keeps opening new tabs

Note: "Ask every time before opening banking or shopping websites in Pay Guard" should be unchecked to disable the Pay Guard pop-up.

Hope this helps.

Regards,

tm_klariz

Yes, I am having the same problem. Pay Guard is making my Amazon unusable. I will also cancel my subscription if this continues.

How many people have to comment how many times that THIS "FIX" DOESN'T WORK" before Trend Micro stops posting that same "fix" here? 

Read the comments - you are simply making the problem worse (considering that your Pay Guard is NOT something that people were asking for in the first place.)

The common response has been open TM go to Privacy, uncheck yada, yada. THAT DOESN'T WORK!!!

Just had this happen today while trying to work on ebay. Had to go thru support and have a tech remote access my pc to uninstall trend then reinstall an older version along with multiple adjustments . Was told it is only temporary and do not update until they email me to say it is good to . Almost 2 hours to temporarily fix this. Thanx KC (tech) for the help as it was killing me to even send a message.

All of the suggestions to fix the issue worked before the most recent update. They no longer work and now payguard acts like a virus because I can't turn it off. I am so tempted to either get rid of trend until they fix this or just get rid of them all together.

This is a virus now. Get rid of it or I will definitely switch. Trend Micro used to be a perfect silent protector. It has been more and more intriguing recently. This is the last straw. You guys went too far, installing stuff that changed the behavior of other software and does not allow users to turn it off. 

PLEASE HELP US!