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iPhone X & iPad IOS system does NOT update my subscription

My iPhone & iPad are not fully protected by my premium subscription because it Will not recognise that my devices even though it does say my subscription is active when I press renew/activate. I do a scan it picks up 4 issues and when I request the device to fix the issues it takes me to the ren

Question

 • 

Answered

 • Mobile Security for iOS

117

2

Accepted Solution

Closed

I can not to translate (para entender que deseas)

Nu inteleg cum se instalează programul support @clickfunnells.com Plata a fost efectuată. I receive your books,but ...

Problem

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Resolved

 • PC Security

27

2

0

Accepted Solution

Closed

Unable all feature

Hi.Trend,im just receiving daily the anoying notification to unable all feature,Where can be muted or ignored?

Problem

 • Mobile Security for Android

30

5

0

Accepted Solution

Closed

Pay Guard deletes cart: unable to send additional reply on a topic I raised

I raised a topic "Pay Guard deletes cart" and received replies which indicate that since I cannot switch from an ordinary browser window to a Pay Guard window I have to start any visit to a website from which I might make purchases in Pay Guard. Despite this, I am (in some sites but not ot

Problem

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Resolved

 • PC Security

48

5

Accepted Solution

Closed

I can't open the program

My pc shut off on its own this morning after I 'woke' it. Trend will not start up now.

Question

 • 

Answered

 • PC Security

77

4

Accepted Solution

Closed

Can I reinstall trend micro after uninstalling it from my old pc to my new pc?

Can I use trend micro antivirus in my new pc after unstalling it from my earlier pc?

Question

 • PC Security

64

2

Official Solution

Closed

Renewed Subscription - Install Error "Restart Required"

Honestly having the worst time since I today decided to renew my subscription on a Monthly Basis - I have installed and restarted my PC so many times, and I have followed ALL of the steps below and still not having any luck. I am running Windows10Home If anyone has any advice I would be super

Problem

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Resolved

 • Home Network Security

93

4

0

Accepted Solution

Closed

WIFI and Devices using it

Trend House Call shows me what devices are connected. The edit section after a scan shows several rows of devices - all look familiar. What is missing is the ability to match a device icon with an ip address. There is only an icon picture. There is need to look up that device and see the activity of

Question

 • HouseCall™ for Home Networks

24

3

0

Accepted Solution

Closed

How can I reactive a Protected Device without reinstalling?

Hello. On the Internet Security account page, under Protected Devices I accidently deactivated my current PC that already has the Trend Micro program installed. How can I reactive without reinstalling? The page asked me to send a link to reinstall the program

Problem

 • PC Security

50

1

Accepted Solution

Closed

TrendMicro Antivirus on MacAir laptop regularly turning off

TrendMicro "Detect Web Threats" on my MacAir laptop keeps toggling to OFF and needs to be manually reset. This has happened 3 times now in the last few weeks and I have no sense of why it is doing this or how to fix it.

Problem

 • Mac Security

31

1

0

Accepted Solution

Closed

Client 11.0.1976 causing kernel panic unable to shutdown MacBook Air after upgrade to BigSur

Having recently upgraded to OS Big Sur and updated Tren Micro automatically, I discovered a problem shutting down my laptop.On each replicable shutdown I would follow the normal shutdown procedure and after a lenthy period of a slow spinning segmented circle the screen would blank and I got the Appl

Problem

 • Mac Security

136

1

0

Accepted Solution

Closed

Problem on Installing Trend Micro WiFi Protection

I'm trying to install the Trend Micro WiFi Protection feature on my PC (Windows 10) but whenever I press download, it leads me to the Microsoft store and it says that "VPN Proxy One Pro is currently not available." P.S Please refer to the photo below.

Problem

 • 

Resolved

 • VPN Proxy One Pro

146

2

Accepted Solution

Closed

Program interface does not open

Hi, I've been using Trend Micro for 10 days, but only now I realized something that I hadn't noticed before, every time I play or watch series in full screen the program (interface) doesn't open when I double-click, I also try to right click over the icon and 'open main console&#

Problem

 • 

Resolved

 • PC Security

73

1

0

Accepted Solution

Closed

Quickbooks and emailing invoices

I've been emailing invoices for years. I upgraded to the newest version of Quickbooks Pro a couple of weeks ago. Now, when trying to email an invoice, the system says that my email password is incorrect. I've checked. I am putting in the right password. I've checked all my Quickbooks settings. and t

Question

 • PC Security

46

3

0

Accepted Solution

Closed

trend micro green ticthe

the green tic doest not show a safety sight

Problem

 • PC Security

26

1

0

Accepted Solution

Closed

Trend Micro Mobile Security for Android Incorrect Web Filtering Behaviour

Hello,I have now received my Galaxy S21 Ultra and decided to try out Trend Micro Mobile Security for Android.First, congratulations, it is a very comprehensive and well built product, that also follows the UI framework of the desktop products.However, web filtering has an incorrect behaviour when se

Problem

 • 

Resolved

 • Mobile Security for Android

113

4

Accepted Solution

Closed

Nest server connection issue

I use Trend Micro Mobile security on all my devices. I recently added a Nest Hello video doorbell. After installing Nest app on an iphoneXR and setting it up, when using the Nest app I keep getting the error message " There is a problem connecting to the Nest server".Also, I can see th

Question

 • 

Answered

 • Mobile Security for iOS

86

1

0

Accepted Solution

Closed

Renewing with product key purchased from retailer

Trying to renew my Trend Max Security licence online but I only get options to purchase. I have the licence purchased from retailer. Is there a way to enter the product key or do I have to install the product again like a new user?

Question

 • PC Security

60

2

0

Accepted Solution

Closed

Offline protection

Hi,Does Trend Micro Maximum Security offer strong offline protection when not online?Due to limited internet access and policies implemented in our office staff are able to access emails and domains that have been given permission for work. Due to this TM does not get updated during office time and

Question

 • 

Answered

 • PC Security

52

1

0

Accepted Solution

Closed

Constant pop ups re blocked websites

I'm using Trend Security Software on my Dell PC (Microsoft s/w) essentially to check for viruses. In the last few weeks I've also been getting Trend pops warning me about a suspicious website that should not be opened.  It's annoying because it happens every minute or two or even more frequent

Problem

 • PC Security

29

2

0