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WIFI and Devices using it

Trend House Call shows me what devices are connected. The edit section after a scan shows several rows of devices - all look familiar. What is missing is the ability to match a device icon with an ip address. There is only an icon picture. There is need to look up that device and see the activity of

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Answered

 • HouseCall™ for Home Networks

26

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Can you help me?

I need to install Maximum Security on my new Windows 10.

Question

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Answered

 • PC Security

31

1

0

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Trend Micro Mobile Security for Android Incorrect Web Filtering Behaviour

Hello,I have now received my Galaxy S21 Ultra and decided to try out Trend Micro Mobile Security for Android.First, congratulations, it is a very comprehensive and well built product, that also follows the UI framework of the desktop products.However, web filtering has an incorrect behaviour when se

Problem

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Resolved

 • Mobile Security for Android

116

4

Accepted Solution

Closed

Client 11.0.1976 causing kernel panic unable to shutdown MacBook Air after upgrade to BigSur

Having recently upgraded to OS Big Sur and updated Tren Micro automatically, I discovered a problem shutting down my laptop.On each replicable shutdown I would follow the normal shutdown procedure and after a lenthy period of a slow spinning segmented circle the screen would blank and I got the Appl

Problem

 • Mac Security

142

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0

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Closed

I can't open the program

My pc shut off on its own this morning after I 'woke' it. Trend will not start up now.

Question

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Answered

 • PC Security

81

4

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Closed

Stop unknown phones showing up on my phone network

Unknown devices are showing up on my phone under manage your devices, how can I stop this

Question

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Answered

 • Home Network Security

28

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0

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Closed

iPhone X & iPad IOS system does NOT update my subscription

My iPhone & iPad are not fully protected by my premium subscription because it Will not recognise that my devices even though it does say my subscription is active when I press renew/activate. I do a scan it picks up 4 issues and when I request the device to fix the issues it takes me to the ren

Question

 • 

Answered

 • Mobile Security for iOS

127

2

Accepted Solution

Closed

How do I set Trend Micro to update when PC shuts down normally?

I turn my PC off overnight, so I'm perplexed that the first thing Trend Micro says upon boot is that my PC needs to be restarted to install updates. Am I missing a setting that enables it to update when the computer is restarted?

Question

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Answered

 • PC Security

109

2

0

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Closed

Renewing with product key purchased from retailer

Trying to renew my Trend Max Security licence online but I only get options to purchase. I have the licence purchased from retailer. Is there a way to enter the product key or do I have to install the product again like a new user?

Question

 • PC Security

65

2

0

Accepted Solution

Closed

Problem on Installing Trend Micro WiFi Protection

I'm trying to install the Trend Micro WiFi Protection feature on my PC (Windows 10) but whenever I press download, it leads me to the Microsoft store and it says that "VPN Proxy One Pro is currently not available." P.S Please refer to the photo below.

Problem

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Resolved

 • VPN Proxy One Pro

155

2

Accepted Solution

Closed

Nest server connection issue

I use Trend Micro Mobile security on all my devices. I recently added a Nest Hello video doorbell. After installing Nest app on an iphoneXR and setting it up, when using the Nest app I keep getting the error message " There is a problem connecting to the Nest server".Also, I can see th

Question

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Answered

 • Mobile Security for iOS

97

1

0

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Closed

Trend Micro Security Extension for [NEW] Microsoft Edge - Chromium Based

Hey i am migrating to the new Microsoft Edge and i need to be safe while browsing so how can i download the extension for the new browser

Question

 • PC Security

196

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0

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Can I reinstall trend micro after uninstalling it from my old pc to my new pc?

Can I use trend micro antivirus in my new pc after unstalling it from my earlier pc?

Question

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Answered

 • PC Security

73

2

Accepted Solution

Closed

Quickbooks and emailing invoices

I've been emailing invoices for years. I upgraded to the newest version of Quickbooks Pro a couple of weeks ago. Now, when trying to email an invoice, the system says that my email password is incorrect. I've checked. I am putting in the right password. I've checked all my Quickbooks settings. and t

Question

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Answered

 • PC Security

52

3

0

Accepted Solution

Closed

TrendMicro Antivirus on MacAir laptop regularly turning off

TrendMicro "Detect Web Threats" on my MacAir laptop keeps toggling to OFF and needs to be manually reset. This has happened 3 times now in the last few weeks and I have no sense of why it is doing this or how to fix it.

Problem

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Resolved

 • Mac Security

34

1

0

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Closed

trend micro green ticthe

the green tic doest not show a safety sight

Problem

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Resolved

 • PC Security

30

1

0

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Closed

Offline protection

Hi,Does Trend Micro Maximum Security offer strong offline protection when not online?Due to limited internet access and policies implemented in our office staff are able to access emails and domains that have been given permission for work. Due to this TM does not get updated during office time and

Question

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Answered

 • PC Security

61

1

0

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Closed

nftevening - web threat?

Hi couldnt find any information online about this website nftevening.com being an unsecure site. Any specific reason or details why this is a dangerous and security risk website that provides malicious content?

Question

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Answered

 • PC Security

30

1

Accepted Solution

Closed

Chromium virus

I don't know how i got this app called chromium and now i am not able to uninstall it. I tried using the control panel also but it doesn't get uninstalled.Because of this app, my pc is at a risk.Plz help me.

Problem

 • PC Security

68

2

0

Accepted Solution

Closed

unable to update

I have not been able to update my trend micro maximum for a week. I have a stable internet connection, and have no idea why it will not update. And it keeps "snoozing"...I have never had any issues with this company in over the 9 yrs I have used you guys. FIX THIS NOW...its YOUR END, no

Problem

 • PC Security

184

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