shel's profile
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Sun, Feb 14, 2021 5:42 AM

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losing passwords stored in recalcitrant password manager

For a week now, all I can coax out of password manager is "Unable to Help with Your Passwords". the advice seems to be uninstall, then reinstall the pwd manager . . . BUT . . . If I do that, do I lose all the current passwords in the non-operatoinal version of password manager?

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tm_kath

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2 years ago

Hi shel,

 

Welcome to Trend Micro Home Users Community!

 

The Password Manager certificate may not be properly installed on your browser that causes the issue. Kindly follow the guide on this link to resolve the issue:

 

Error: Unable to Help with Your Passwords

 

Reinstalling Password Manager will keep everything stored on it. The only time that stored data is removed is when you reset your master password.

 

I hope this helps.

 

- TM_Kath

Neophyte

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282 Points

Thank you Katherine, and yes, it answers my question exactly. A great help.

(edited)

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tm_kath

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You're welcome, shel! We're glad we can help.

 

Don't hesitate to reach out to us if you need further help.

 

-TM_Kath

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