Neophyte
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1 Message
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100 Points
Email Defender NOT WORKING according to numerous warning. No apparent help available.
Continuous notifications re Email Defender. Can't get into usual system to check. Most unsatisfactory.
Neophyte
•
1 Message
•
100 Points
Continuous notifications re Email Defender. Can't get into usual system to check. Most unsatisfactory.
Official Solution
tm_darlene
Trend Security Expert
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31 Messages
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700 Points
5 months ago
Hello @helenacosco! The latest version of the Trend Micro Toolbar has been released today. which addresses the issue with Email Defender on Outlook.
For your reference, please see the list below for the toolbar versions per browser:
Microsoft Edge
1.7.1398.0
Google Chrome
17.0.1676
You may also follow instructions on How to Update Trend Micro Toolbars and Extensions on Windows.
Please let us know if everything goes well on your end. Thank you!
(edited)
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tm_carlo
Trend Security Expert
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154 Messages
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3.2K Points
5 months ago
Hi @helenacosco ,
Welcome to Trend Micro Users Community!
We are already aware of this issue. The issue is caused by changes in Outlook's data storage, which prevent Trend Micro from accessing the necessary details.
We expect to fix this problem in the upcoming update, set to be released on July 4, 2023. Once the update becomes available, we will let you know.
Thank you for your understanding.
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