P
Neophyte

Neophyte

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20 Messages

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384 Points

Thursday, September 24th, 2020 4:15 AM

Closed

Unable all feature

Hi.Trend,im just receiving daily the anoying notification to unable all feature,Where can be muted or ignored?

Accepted Solution

Neophyte

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20 Messages

 • 

384 Points

3 years ago

Os version on

Brand User

 Superstar

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445 Messages

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8.6K Points

3 years ago

Hi popcornelnicusor

 

Can you let us know specifically what's the notification? This is would help us understand and recommend a solution.

 

Please also provide us the following information:

 

1. Trend Micro Version
2. Operating System
3. Exact Error message if any
4. Screenshots of the problem if possible

 

Please refer to the link below for the steps on how to take a screenshot:

 

Taking a screenshot to send to Trend Micro Technical Support

 

- TM_Angelo

Neophyte

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20 Messages

 • 

384 Points

3 years ago

Attaced is the bugy morning notification

Legend

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753 Messages

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13.4K Points

Thank you for the response, popcornelnicusor

 

To better protect your mobile devices, you have to allow permissions and configure the device settings to fix the concerns found on your mobile device.

 

To fully resolve this, just tap on each item that is present and then proceed with the prompts. You may also follow this link:

Things to fix after running a scan (Mobile Security for Android)

 

Hope this helps.

 

- TM_Rochelle

Neophyte

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20 Messages

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384 Points

Hello,i understand but some features like social network privacy ,i set them to ignore because i dont use them but still recevie daily notification and when open the notification...everything is ok.Is this normal?
Brand User

Hustler

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116 Messages

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1.8K Points

Hi popcornelnicusor,

 

This is not the usual behavior of the application. Please try and reinstall the program (click here for Mobile Security Installer). If possible can you provide a screenshot for the notification of Social Network Privacy?

 

-TM_Aly

Neophyte

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20 Messages

 • 

384 Points

3 years ago

Tren nmicro icro

Neophyte

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20 Messages

 • 

384 Points

3 years ago

Attaced is the morning buggy notification

Neophyte

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20 Messages

 • 

384 Points

Everything works fine now,thaks
Brand User

 Superstar

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445 Messages

 • 

8.6K Points

Hi popcornelnicusor,

 

Thank you for the update. We'll be right here if you need anything else

 

-TM_Angelo

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