J

3 Messages

 • 

140 Points

Mon, Oct 26, 2020 9:01 AM

Closed

HPDeviceMonitoring-framework

How can I eliminate this malware ?

Thanks

Accepted Solution

Brand User

Legend

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739 Messages

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10.2K Points

2 years ago

You're welcome jagheer! let us know if you need assistance in the future.

 

- TM_Reine

Brand User

Legend

 • 

739 Messages

 • 

10.2K Points

2 years ago

Hi jagheer,

 

Welcome to the Trend Micro Home Users Community!

 

Would it be possible if you can provide more details on this concern, what were your activities before this message appeared? Also, are you using HP software on your computer?

 

It would help as well if you can include a screenshot of the issue so we can verify it. 

 

How to take a screenshot to send to Trend Micro Technical Support

 

Thanks!

 

- TM_Reine 

 

3 Messages

 • 

140 Points

No special activities when this message appeared... No HP software on my computer...

Brand User
tm_cathy

 Superstar

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576 Messages

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9.3K Points

Thank you for your response, jagheer.

 

Upon checking here, this message is caused by your HP Printer. To resolve this issue, kindly update your HP Printer app to the latest version.

 

For more information: you may refer to this link below:

http://spr.ly/61216G7FY2

 

Let me know if you have further questions.

 

- TM_Cathy

 

3 Messages

 • 

140 Points

Thank you! My printer is Epson, and not HP... but I finally succeded to eliminate every software more or less linked with HP and the malware message has disappeared!

Hope it will not ressuscitate!

Thanks again

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