H
Neophyte

Neophyte

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2 Messages

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130 Points

Thursday, November 5th, 2020 3:04 AM

Closed

Renewing with product key purchased from retailer

Trying to renew my Trend Max Security licence online but I only get options to purchase. I have the licence purchased from retailer. Is there a way to enter the product key or do I have to install the product again like a new user?

Accepted Solution

Brand User

Legend

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739 Messages

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10.2K Points

3 years ago

Hi hewitt000,

 

Upon checking you're still using 16.0. I would recommend installing the latest version of the Trend Micro program which is 17.0, then use the new license key. 

 

For instructions on how to install the upgrade, please refer to this guide:

How to install Trend Micro Security for Windows

 

- TM_Reine

Neophyte

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2 Messages

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130 Points

Thanks for advice

Brand User

 Superstar

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445 Messages

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8.6K Points

3 years ago

You're welcome, hewitt000


We will be right here if you need anything else. Thank you and stay safe. 

 

- TM_Angelo

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