Neophyte
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2 Messages
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140 Points
How can I reactive a Protected Device without reinstalling?
Hello. On the Internet Security account page, under Protected Devices I accidently deactivated my current PC that already has the Trend Micro program installed. How can I reactive without reinstalling? The page asked me to send a link to reinstall the program
Accepted Solution
tm_kim
Legend
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682 Messages
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10.1K Points
2 years ago
Hi, mattnolt.
To reactivate without reinstalling, you can try to update the Serial number by following the steps below but you'll have to update it using the same Serial number you have. Here's how:
1. Open Trend Micro, then click the expiry date you can see at the bottom.
2. Click Change your serial number.
3. Type your current serial number in the fields provided.
Let us know if you need further assistance.
- TM_Kim
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