M
Neophyte

Neophyte

 • 

2 Messages

 • 

140 Points

Sun, Mar 27, 2022 11:22 PM

How can I reactive a Protected Device without reinstalling?

Hello. On the Internet Security account page, under Protected Devices I accidently deactivated my current PC that already has the Trend Micro program installed. How can I reactive without reinstalling? The page asked me to send a link to reinstall the program

Accepted Solution

Brand User
tm_kim

 Superstar

 • 

656 Messages

 • 

9.6K Points

3 m ago

Hi, mattnolt.

 

To reactivate without reinstalling, you can try to update the Serial number by following the steps below but you'll have to update it using the same Serial number you have. Here's how:

 

1. Open Trend Micro, then click the expiry date you can see at the bottom.

2. Click Change your serial number.

3. Type your current serial number in the fields provided.

 

Let us know if you need further assistance.

 

- TM_Kim

Neophyte

 • 

2 Messages

 • 

140 Points

Hello @tm_kim​ Yes, that worked great! I opened the app's main console Clicked the "Activated" link on the bottom right-hand corner, then clicked "Edit subscription information". After replacing my serial number with the same number, my device was automatically added to the protected device list. Much appreciated.

Brand User
tm_kim

 Superstar

 • 

656 Messages

 • 

9.6K Points

That's good to know, mattu. In case you need more help, please let us know.

 

- TM_Kim 

Need Help?

Ask the Community