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Shipping Scams of the Week | BHL and USPS
We all love shopping online, from gadgets and clothes to home essentials and appliances. Nothing can make our days brighter when we received our parcels. The hassle-free of having it delivered right in front of our doorstep is a major convenience! This week our Trend Micro C
Article
• PC Security
Closed
Tengo problemas con protección web y pagos móviles
Problemas con protección web y pagos móviles se desactiva no logro activarlo cuando logro activarlo a los 5 minutos se sesactiva
Problem
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Resolved
• Mobile Security for Android
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Web guard VPN affecting WhatsApp
With Web guard VPN turns on, unable to see the video, the screen is black colour and the other party seeing me in black colour while making WhatsApp video call, able to hear and communicate by audio during video call. Once web guard turns off, the video call resume normally.
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Answered
• Mobile Security for Android
Closed
How to determine if or what has hacked my accounts
I first became suspicious when finding Winstron Neweb Corporation software on a new router and suppliers adamant they do not use that company. how does trend micro possibly create me a Japanese name after reinstalling the app after a factory reset. Very obvious someone’s watching over my wifi and sc
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Answered
• Mobile Security for iOS
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Renewal
I have an automatic subscription yet it appears my account has not been updated as it says it’s expired on the 29th May, yet the money came out of my account on the 26th April. Why hasn’t it updated?
Problem
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Resolved
• Mobile Security for iOS
Closed
[Travel Scam Alert] Watch Out for These Fake Airbnb Websites!
The days get brighter instantly when we think of vacation, we look forward to book the best hotels, enjoy the pristine beaches and spend quality time with our family and friends! But before we get too excited and switch to Vacay Mode, did you know that scammers are also excited to join you?
Article
• PC Security
Closed
Vault Passwords when using multiple computers
I use Trend Micro across several computers and use the Vault on each of them. To date I have used the same Vault password on all computers. If I report one computer stolen, Trend Micro asks for my email address and vault password, but does not seem to ask which computer vault I wish to seal.If
Question
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Answered
• PC Security
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Mozilla Firefox browser securiy & protection
Seeing that TM offers no appropriate cyber security for Mozilla Firefox, which competitor's product do you recommend for Mozilla Firefox Windows 10 users ?
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Answered
• PC Security
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It's Game Time: Guess the Word!
What's up, Trend Micro Community?! Last month, we spotted red flags in the Spot the Scam games and shared our best practices with our fellow community members. In this month's Community Game Time, we will keep your thinking juices flowing with Word Puzzles. Join, play, and l
Announcements
• PC Security
Closed
Trend Micro Internet Security 2022 freezes my computer.
Hello,There is a serious problem with the 2022 version (17.7), I cannot use my computer anymore.Once Trend Micro Internet Security 2022 starts the computer freezes; I have to unplug it, restart in safe mode with network support.In safe mode Trend Micro Internet Security 2022 does not start, that's h
Problem
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Resolved
• PC Security
Closed
Samsung galaxy note 9 doesn't connect
I have a Samsung Galaxy note 9, when I try to connect the vpn it says download certificate and it won't do anything else.
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Answered
• Mobile Security for Android
Closed
Information needed to optimize computer
For about two months now I have been getting the message (following a scheduled scan): " Unable to contact Trend Micro for information needed to optimize the computer. Please try again later". I try later and get the same message?? Any suggestions on how to trouble shoot this situation?
Question
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Answered
• PC Security
Closed
Publicidad en programa
Compré está licencia hace tiempo y resulta que ahora cada vez que escanea aparece publicidad lo cual no me parece ya que pague por la suscripción de anual quisiera que me puedan solucionar este inconveniente de lo contrario necesito la devolución de mi dinero no quiero que me aparezca publicidad.
Problem
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Resolved
• Mobile Security for Android
Closed
Email problems
I use Thunderbird as my email client. The email reply or forward is stopped and cannot proceed. In looking for a cause, it was suggested that the Trend anti virus may be preventing the sending of large files or responses (forward or reply. How do I correct this?
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Answered
• PC Security
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Crypto Scams of the Week: MetaMask Phishing and Sextortion Attempt
Cryptocurrency investment is at its peak and everyone is curious and interested to put their money into it. With that in mind, It's vital to have a clear picture of what the scammers are up to. Here's what our Trend Micro Check Team found this week. MetaMask Phishing Netizens ha
Article
• PC Security
Closed
This app is in constant battle with my Duckduckgo "tracker blocker"
My Duckduckgo has an "app tracker blocker". It blocks apps for hiding in other apps and mining my data and personal information. Here is the rub... Google is fair and square imbedded in Trend and when Duckduckgo blocks it, Trend turns it off. Now I know Trend is supposed to be able to do the same
Question
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Answered
• VPN Proxy One Pro
Closed
iPhone indicates you contact Facebook and steal my data.
I couldn’t be any clearer, I read enough posts to know I’m canceling my subscription. If you’re watching out for me, who’s watching the watchers?
Problem
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Resolved
• Mobile Security for iOS
Closed
Mobile Security
I have previously had a copy of Mobile security on my Iphone 11. It expired a few weeks ago. I have registered a new copy of Personal Mobile Security for my Iphone 11 on the Trendmicro website and received a confirmation by email although the confirmation said the program had exp
Question
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Answered
• Mobile Security for iOS
Closed
unwanted tabs opening
I normally use Brave as my browser but also use some Chrome when I need access to certain sites. Recently, in the last month I have had an extra tab or two open when I go to certain sites, i.e. Ebay, Fox News, Wiki, etc. This does it in both browsers. When I went to the web, most sites say it is mal
Question
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Answered
• PC Security
Closed
Phone shuts down every night
Since ugdating my TM subscription my Samsung S8 totally shuts down overnight. In the morning it says it's "encrypted for my protection" and I have to restart it.
Question
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Answered
• Mobile Security for Android