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Hotshot
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25 Messages
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630 Points
Trend Micro Maximum Security slowing down my whole Desktop
I'm finding that Trend Micro is slowing down every aspect of my PC experience (opening email, printing, searching WEB page, opening apps etc) to the point where I am switching it off just to do stuff. When I exit Trend Micro the PC response time is back to normal. I have tried various troubleshooting tips (exit trend Micro then restart it / Stop services, delete tmp files, restart services using the troubleshooting tool) but the problem persists. When I switch to MS Defender I have no issue with performance.
CPU usage is normal and the Trend Micro Anti Malware is at only 1-2%. No spiking in usgae.
I'm on version 17.8 up to date
W11 Home version 10.0.22631
12th Gen i7-12700F
B660M GAMING AC DDR4 PCI-E 5.0
16GB RAM DDR4
SSD 512 GB
I've noticed other users have posted about the same issue with no resolution.
tm_vince
Trend Security Expert
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169 Messages
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3.4K Points
5 months ago
Hi @rickmeneguzzo ,
Yes currently we are aware of the issue already.
You can try to troubleshoot the issue for now and try the steps below:
Restart Trend Micro Components
1. Open Diagnostic Toolkit
2. Click (C) Uninstall Tab and Click Stop Components
3. On Step 2 Click Delete Now to delete security update files
4. On Step 3 Click Delete Now to delete Trend Micro Proxy files
5. Click Start Components and monitor the issue for around 10-15 mins
Let me know if it works.
(edited)
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rickmen
Hotshot
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25 Messages
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630 Points
5 months ago
The slow performance has started again. I can't use anything on my PC as its all so slow. Trend Micro is acting like a virus.
I got the following error message in Event Viewer:
Outlook disabled the following add-in(s):
ProgID: TMAS_OLA.OLAgent
GUID: {EFA2E970-BA63-4607-AB47-76CA6B83BD1B}
Name: Trend Micro Anti-Spam Add-in
Description: Trend Micro Anti-Spam Agent for Outlook
Load Behavior: 3
HKLM: 1
Location: c:\program files\trend micro\titanium\plugin\tmas\tmas_ol\x64\tmas_ola.dll
Threshold Time (Milliseconds): 1000
Time Taken (Milliseconds): 1578
Disable Reason: This add-in caused Outlook to start slowly. As a result, it was disabled.
Policy Exception (Allow List): 0
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rickmen
Hotshot
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25 Messages
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630 Points
5 months ago
Is there a way to turn MS Defender On without uninstalling Trend Micro? I tried Exiting TM and stopping all components but I couldn't start Defender cause "You're using other antivirus providers". I used the advice here https://en.community.trendmicro.com/conversations/pc-security/can-i-switch-windows-defender-back-on-temporarily-if-i-exit-trend-micro-max-security/60f6e74d1cdbc359aa4754ee but it didn't work.
I've been using TM for 20 years and this is the worse I've yet seen it behave. I'm seriously considering canceling my subscription.
(edited)
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rickmen
Hotshot
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25 Messages
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630 Points
5 months ago
Can you provide an ETA on a fix?
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