T
Neophyte

Neophyte

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2 Messages

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150 Points

Sunday, January 21st, 2024 11:18 AM

Closed

Programs slow to start

There's one setting in Trend Micro Maximum Security, "Check if programs try to make unauthorized changes to system settings that could threaten your security", which massively increases the time it takes for certain programs to start. The graphic equalizer I use, called Peter's Equalizer APO Configuration Extension (Peace), goes from starting in 3 seconds to taking over 3 minutes. I have to disable my antivirus's protection to make my programs start in a reasonable amount of time, which defeats the purpose. Is there any way to fix this?

Brand User

Trend Security Expert

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76 Messages

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1.7K Points

4 months ago

Hi @Tony,

Welcome to the Trend Micro Users Community!

Could you provide the current version of Trend Micro installed on your device? If a particular application is having problems with Trend Micro enabled, please specify its name. Additionally, did you observe high CPU usage for the affected application or browsers while Trend Micro was running?

You can also restart the Trend Micro components by completing these steps:
1. Open the Trend Micro Diagnostic Toolkit.
2. Navigate to the (C) Uninstall Tab and select (5) Stop All Components.
3. On the same tab, click (2) Delete Now to remove security update files, and (3) Delete Now to delete Trend Micro Proxy files.
4. Click (4) Start Components and monitor the issue for around 10–15 minutes.

Neophyte

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2 Messages

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90 Points

Tried that, still not good. Uninstalling or stopping Trend fixes the problem. Both Trend Micro Internet Security and Maximum Security

Brand User

Trend Security Expert

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29 Messages

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640 Points

Hi @Tony and @dejan,

We are already aware of the issue, and our dedicated team is actively investigating it. We will provide an update once the fix is available.

Thank you for your patience!

Neophyte

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2 Messages

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90 Points

Any updates on this? I have had clients uninstall Trend and gone with another Antivirus software. We need to act quickly, i have many others using Trend Micro...

Brand User

Trend Security Expert

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115 Messages

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2.4K Points

Hi @dejan.

This issue is still under investigation, we're sorry and asking for more patience. 

While waiting; you can try the following Troubleshooting steps below and see if it works for you:

Perform ChckDsk :
1. Open the Command Prompt by typing cmd into the desktop search field
2. Select Run as administrator.
3. Type the command chkdsk C: /f

4. Restart the device and see if the issue still persists.

Run SFC Scan
1. Open the Command Prompt by typing cmd into the desktop search field
2. Select Run as administrator.
3. Type the command: sfc /scannow
4. Restart the device and see if the issue still persists.


Let us know if any of these works.

​ 

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