pbellomo's profile
Neophyte

Neophyte

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5 Messages

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240 Points

Thursday, January 25th, 2024 4:33 PM

Blocking sites

Not able to open apps or log on to my credit card site with Trend running.  It is also blocking my iPhone and iPad from connecting to chromecast. I have to shut off web guard to open apps or log on to sites.  This has been happening for the last few weeks.  

Brand User

Trend Security Expert

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141 Messages

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2.9K Points

1 month ago

Hi @pbellomo,

Thank you for bringing this to our attention. To better assist you in resolving the issues you're experiencing, I'd like to gather some additional information:

1. Trend Micro program version
2. Specific Apps and Sites: Which apps and websites are you unable to access when Trend Micro is enabled?
3. Exact Error message: Are there any error messages or notifications that appear when you try to access them?

Kindly try to update your Trend Micro program to the latest version and check if the issue persists. To check if you have the latest version installed, you may click here.

Let me know how it goes.

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