B
Neophyte

Neophyte

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3 Messages

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140 Points

Sunday, January 28th, 2024 8:20 AM

Closed

Client Key

I am trying to unlock my vault on ID Production and can't find my client key??? It describes how you can find client key by going into vault and tap on the icon in the top right corner? I have no icon in the top right corner.

Very frustrating.

Any ideas?

Brand User

Trend Security Expert

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93 Messages

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1.9K Points

3 months ago

Hi @bgold,

Welcome to Trend Micro Home Users Community.

In order to unlock the Vault of Trend Micro ID Protection, you must enter your Trend Micro Password then enter your client key.

Based on your description, it seems like you've set up the Vault before, that's why you are getting the instructions to get the client key on the icon on the top right corner, like the image below.

However, you will only see that icon at the top right corner on an unlocked vault.

You will need to enter your client key manually or scan the client key qr code which was provided on your initial vault setup. On the initial setup, you are reminded to save your client key, since this is necessary on unlocking your vault. Another option is to get your client key on other devices that has an unlocked vault.

Let us know if you have clarifications.

Thank you!

Neophyte

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3 Messages

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140 Points

Appreciate you getting back to me ! Yes I have set up vault before and unfortunately misplaced client key and i don’t have it open on any other device. Any ideas?

Brand User

Trend Security Expert

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66 Messages

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1.4K Points

Hi @bgold 
 
You can try signing in to your Vault on the device you first set it up on.
 
On the device where you initially set up the Vault, do this:
 
- go to ID Protection Portal and sign in your Trend Micro Account.
- On the left pane, select Vault and sign in using your Trend Micro Account's password.
 
If you are on the initial device, it will only require you to use your Trend Micro account's password and not the client key.
 
Once signed in to your vault, there you will have the option to download the client key and save it.
 
Let me know if it worked.

Neophyte

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3 Messages

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140 Points

3 months ago

Thanks for your help! I found my client key 👍

Brand User

Trend Security Expert

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129 Messages

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2.7K Points

Thank you for letting us know that this has been resolved. We shall now proceed with closing the thread.

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