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Trend Micro slowing MacBook after update to Catalina
I upgraded to Catalina 10.15.1 and was almost unable to use internet. Connection was either slow or non-existent. Was adviced to uninstall Trend Micro and restart laptop. I did this and it fixed the problem. I am now without security on my laptop. Please sort this out ASAP.
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Mac Security
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On startup taskbar icon won't go away
Hello,Usually after starting my computer the Trend icon appears for a moment on the taskbar and then disappears.For about a week now the taskbar icon won't go away. When I left click on it nothing appears on my desktop. I can right click the icon and close it but I'd rather not have to go through th
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Resolved
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PC Security
Accepted Solution
Closed
Green Highlighting - how to turn off
Hi, how can I turn off the green highlighting of links? I find it very annoying especially while trying to proofread emails I'm sending to clients!
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Answered
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PC Security
Accepted Solution
Closed
iCoreService high CPU load and logfile shows database disk image is malformed in "SELECT inode FROM census_cache WHERE inode=
Good morning,i had some times very high CPU loads while Trend Micro is active on my Macbook Pro (BigSur 11.2.3).Researching the root cause get me to the logfile and there are a lot of error messages ( > 10/s) like:Process iCoreServicedatabase disk image is malformed in "SELECT inode FROM cen
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Mac Security
Accepted Solution
Closed
Issue with VPN on iOS 15.
I have noticed there is a significant performance drop when using the VPN feature in Trend Micro. Websites load much slower than without VPN. Is there a resolution to this issue or can I enable parental controls without VPN?
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Mobile Security for iOS
Hello scrufter71! Thanksfor contacting us in community! Regarding your question on how to update your credit information, You will have to contact our Online Merchant partner which is Digital River to have it changed for you. You can contact the
Hi how do I update my credit card details I am registered for Auto renewal
How do I update my C/Card details, my credit card has changed.
Question
Hi jshp,Sorry to hear about your experience. Can you check if you have added the whole folder of the program in the exception list? You may also try this solution:1. Show hidden files and folders.2. Add C:\Program Files\WindowsApps\Microso
age of empires definitive edition crashing
ihave been experiencing the known problem regarding age of empires definitive edition crashing because of Trend Micro and have tried adding the folder to the exception list yet the issue keeps happening.
Problem
Hi kmil2560 and welcome to the community!I think you mean that Google maps and "whereis" aren't working correctly when TM is on? Have you tried disabling the Trend Micro program to see if it interfering with the websites mentioned:Disabling or e
MAPS or directions
I am trying to connect to google maps or "whereis" for directions and no maps are showing - I cannot see any exceptions in the security report.
Question
Hi lizlogan51, That's good to know. This would explain the system maintenance that we had recently. If you have any other questions, feel free to post it here. ~Pia
No longer receiving updates
About a week ago, all notifications from the forum just stopped. How do I get the notifications back again?
Problem
Hi liz.logan.51, Thank you for your immediate response. We have already informed our senior engineers about this concern and as of the moment, they are still checking on this. We'll let you know once we have heard from them. ~Pia
No longer receiving updates
About a week ago, all notifications from the forum just stopped. How do I get the notifications back again?
Problem
Hi StevenBadeau, Welcome to Trend Micro Community.We tried to replicate the issue here on our end. Jacsdergisi.com is a malicious website categorized as Pornography, Trend Micro should block it.May I ask what is the version of Trend Micro
I have a virus or malware trend did not block: Jacsdergisi.com. Help!
I have a virus or malware trend did not block: Jacsdergisi.com. I'm getting this message: Defender protected your PC! Click to see detailed report. Google Chrome - jacsdergisi.com
Problem
Hi arjanvandongen, To help you with this, would you be able to provide me with the following? 1. Whats the Mac OS version of your machine? 2. What were the issues you encountered when Trend Micro was still installed on your Mac? 3. What
Stopped with Trend Micro on my Macbooks Pro
Since last update today from Apple OS on my MacBook Pro's they did not work anymore protectively. After fighting the debug screens and complaining about Apple it seems to be my Trend Micro™ Maximum Security 2020 Software. I removed this from the Mac Books, and yes! We are back in bossiness!So n
Problem
Hi arandallsmith, welcome to the community!May I verify if the update is for the Trend Micro program or for the computer's operating system. If there is any message or error message provided, please provide it as well. We'll be waiting for your
Every time I try to shut my computer down I now get a message "update and shut down". It never updates.
Same as title... I have an HP computer. I have no idea what version of Trend Micro I have... don't you?
Problem
Hi chulufox and welcome to the community!I was able to check the program installed on your computer. Based on our records your HP-Laptop is still running on the Version 11.0.Possibly the upgrade did not push through on your computer.Current
Trend Micro Maximum Security not updating, should I be worried?
Running Trend Micro Maximum Security on an HP Laptop, Windows 10 Home Premium.Tried updating the programme 3 times today but the programme failed to update to todays date. Still showing "current as at 19 February 2018". Should I be worried? Is there anything I can do?
Problem
Hi liam.osborne95 and Welcome to the Community!Thank you for bringing this to our attention.For futher instructions you can refer to this link below.“Starting your protection” appears from the Trend Micro programHope this helps!Trend Micro Home
please lend a hand
Hi, My Trend maximum security will not open at all and is stuck saying "starting your protection... please wait". What do i do? i think i have a virus
Problem
Hi airexcel,Thank you for posting your concern here and welcome to the Trend Micro Home users community!Regarding the software that you are trying to download and install, are you downloading it from the Adobe Acrobat Reader DC download page?If not,
INFORMATION THERE BUT UNOPENABLE
Trend Micro Maximum Security program is not allowing Adobe Acrobat Reader DC software to download and that prevents me from being able to open .PDF files and attachments. How do I change settings to allow software downloads?
Question
Hello chrlshlmn,Welcome to the Community.We appreciate the time you spent to share this wonderful feedback. We're glad to know that we were able to assist you with your concern.Regards,Pat
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