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Trend Micro slowing MacBook after update to Catalina

I upgraded to Catalina 10.15.1 and was almost unable to use internet. Connection was either slow or non-existent. Was adviced to uninstall Trend Micro and restart laptop. I did this and it fixed the problem. I am now without security on my laptop. Please sort this out ASAP.

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2.3K

32

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On startup taskbar icon won't go away

Hello,Usually after starting my computer the Trend icon appears for a moment on the taskbar and then disappears.For about a week now the taskbar icon won't go away. When I left click on it nothing appears on my desktop. I can right click the icon and close it but I'd rather not have to go through th

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833

18

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Green Highlighting - how to turn off

Hi, how can I turn off the green highlighting of links? I find it very annoying especially while trying to proofread emails I'm sending to clients!

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752

1

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iCoreService high CPU load and logfile shows database disk image is malformed in "SELECT inode FROM census_cache WHERE inode=

Good morning,i had some times very high CPU loads while Trend Micro is active on my Macbook Pro (BigSur 11.2.3).Researching the root cause get me to the logfile and there are a lot of error messages ( > 10/s) like:Process iCoreServicedatabase disk image is malformed in "SELECT inode FROM cen

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3.1K

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Issue with VPN on iOS 15.

I have noticed there is a significant performance drop when using the VPN feature in Trend Micro. Websites load much slower than without VPN.  Is there a resolution to this issue or can I enable parental controls without VPN?

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Hi jshp,Sorry to hear about your experience. Can you check if you have added the whole folder of the program in the exception list? You may also try this solution:1. Show hidden files and folders.2. Add C:\Program Files\WindowsApps\Microso

 commented 

4 years ago

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age of empires definitive edition crashing

ihave been experiencing the known problem regarding age of empires definitive edition crashing because of Trend Micro and have tried adding the folder to the exception list yet the issue keeps happening.

Problem

Brand User

Hi kmil2560 and welcome to the community!I think you mean that Google maps and "whereis" aren't working correctly when TM is on? Have you tried disabling the Trend Micro program to see if it interfering with the websites mentioned:Disabling or e

 commented 

6 years ago

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MAPS or directions

I am trying to connect to google maps or "whereis" for directions and no maps are showing - I cannot see any exceptions in the security report.

Question

Brand User

Hi lizlogan51, ​ That's good to know. This would explain the system maintenance that we had recently. ​ If you have any other questions, feel free to post it here. ​ ~Pia

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No longer receiving updates

About a week ago, all notifications from the forum just stopped. How do I get the notifications back again?

Problem

Brand User
Brand User

Hi StevenBadeau,   Welcome to Trend Micro Community.We tried to replicate the issue here on our end. Jacsdergisi.com is a malicious website categorized as Pornography, Trend Micro should block it.May I ask what is the version of Trend Micro

 commented 

4 years ago

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I have a virus or malware trend did not block: Jacsdergisi.com. Help!

I have a virus or malware trend did not block: Jacsdergisi.com. I'm getting this message: Defender protected your PC! Click to see detailed report. Google Chrome - jacsdergisi.com

Problem

Brand User

Hi arjanvandongen, To help you with this, would you be able to provide me with the following?   1. Whats the Mac OS version of your machine? 2. What were the issues you encountered when Trend Micro was still installed on your Mac? 3. What

 commented 

4 years ago

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Stopped with Trend Micro on my Macbooks Pro

Since last update today from Apple OS on my MacBook Pro's they did not work anymore protectively. After fighting the debug screens and complaining about Apple it seems to be my Trend Micro™ Maximum Security 2020 Software. I removed this from the Mac Books, and yes! We are back in bossiness!So n

Problem

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Brand User

Hi chulufox and welcome to the community!I was able to check the program installed on your computer. Based on our records your HP-Laptop is still running on the Version 11.0.Possibly the upgrade did not push through on your computer.Current

 commented 

5 years ago

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Trend Micro Maximum Security not updating, should I be worried?

Running Trend Micro Maximum Security on an HP Laptop, Windows 10 Home Premium.Tried updating the programme 3 times today but the programme failed to update to todays date. Still showing "current as at 19 February 2018". Should I be worried? Is there anything I can do?

Problem

Brand User

Hi liam.osborne95 and Welcome to the Community!Thank you for bringing this to our attention.For futher instructions you can refer to this link below.“Starting your protection” appears from the Trend Micro programHope this helps!Trend Micro Home

 commented 

6 years ago

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please lend a hand

Hi, My Trend maximum security will not open at all and is stuck saying "starting your protection... please wait". What do i do? i think i have a virus

Problem

Brand User
Brand User

Hi airexcel,Thank you for posting your concern here and welcome to the Trend Micro Home users community!Regarding the software that you are trying to download and install, are you downloading it from the Adobe Acrobat Reader DC download page?If not,

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INFORMATION THERE BUT UNOPENABLE

Trend Micro Maximum Security program is not allowing Adobe Acrobat Reader DC software to download and that prevents me from being able to open .PDF files and attachments. How do I change settings to allow software downloads?

Question

Brand User