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Brand User

Hello jamil,We're sorry to hear that you experience this issue with our software. Please follow the steps in this thread and let us  know if you will still encounter the same scenario.Regards,Pat

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My Trend has been "Downloading an update" for the last 3 hours.

My Trend has been "Downloading an update" for the last 3 hours. On 3 different machines (at different households). Any idea as to why? Trend get hacked? Bad coding on an update?(Maximum security 15.0... Win10.)

Problem

Brand User

Sorry to hear about that samantha.feinglass.If the steps from the official reply didn't work for you, this will: Reinstalling the latest version of Trend Micro Security programRegards,Pat

 to the conversation: 

0

My Trend has been "Downloading an update" for the last 3 hours.

My Trend has been "Downloading an update" for the last 3 hours. On 3 different machines (at different households). Any idea as to why? Trend get hacked? Bad coding on an update?(Maximum security 15.0... Win10.)

Problem

Brand User

Hi ccarni1,Sorry to hear that you encounter this problem.Let us know if the solution from our Official Reply will work for you.Regards,Pat

 to the conversation: 

0

My Trend has been "Downloading an update" for the last 3 hours.

My Trend has been "Downloading an update" for the last 3 hours. On 3 different machines (at different households). Any idea as to why? Trend get hacked? Bad coding on an update?(Maximum security 15.0... Win10.)

Problem

Brand User

Hi carpenter_kim_erin,We're sorry to hear that you encounter this problem. Please try the solution provided in this thread.Regards,Pat

 to the conversation: 

0

My Trend has been "Downloading an update" for the last 3 hours.

My Trend has been "Downloading an update" for the last 3 hours. On 3 different machines (at different households). Any idea as to why? Trend get hacked? Bad coding on an update?(Maximum security 15.0... Win10.)

Problem

Brand User

Hi bbeverley1767,Sorry to hear about this. Please follow the steps on this thread and please let us know if you will encounter the same issue.Regards,Pat

 to the conversation: 

0

My Trend has been "Downloading an update" for the last 3 hours.

My Trend has been "Downloading an update" for the last 3 hours. On 3 different machines (at different households). Any idea as to why? Trend get hacked? Bad coding on an update?(Maximum security 15.0... Win10.)

Problem

Brand User
Brand User

Hi rbrinks,Would you mind performing as well this check of the Trend Micro program component?1. Open Trend Micro console.2. Go to “About Your Software”.3. Click on “Component Versions”.4. Check if Program Inspection Core Pattern (tmumh.ptn) is update

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TrendMicro MaximumSecurity 12 crash the Microsoft Edge on my system

After updating to Version Trend MicroMaximum Version 12.0.1153. The Microsoft Edge explorer hangs and crashes every time. I have already done a complete deinstallation and Reinstallation from this.Also with the tools MRemnantFileRemoveTool and RegKeyFolderPermissionRecover and deleting all files in

Problem

Brand User

Hello sarah and welcome to the Community!Thank you for letting us know about this question that you have in mind. Allow us to assist you with this matter.For your concern, you may simply disable the Trend Micro toolbar in your Trend Micro progra

 commented 

Il y a 5 y

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gmail

I would like to disable Trend Micro Antivirus in my gmail. I use gmail as my primary email and I also use a digital signature in my email. The Trend Micro Antivirus scan check graphics are visible in the URLs that I use as part of my email signature. How do I disable the scan in gmail?

Question

Brand User

Hello rjpitera and welcome to the Community!Thank you for letting us know about this concern. Apologies for the inconvenience.For your concern about the Automatic Renewal, we suggest that you proceed with your renewal and then we'll take care of

 commented 

Il y a 4 y

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Automatic renewal

Everywhere I try to buy Trend Micro Internet security, they won't let me unless I agree to automatic renewal.....which I don't want to do. So I guess I just won't buy it.

Question

Brand User

Hallo @info und willkommen in der Gemeinde!Wir würden gerne die vollständige Fehlermeldung kennen, die Sie über die Nachricht "Schutz beendet" erhalten haben. Kann ich auch wissen, ob es irgendwelche neuere Software gibt, die Sie möglicherweise

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Schutz deaktiviert

Ich arbeite auf einem Laptop mit Win7 und vor 2 Tagen ist mein altes TrendMicro Maximum Security abgelaufen. Jetzt habe ich ein neues Internet Security 2017 installiert und immer nach dem Starten deaktiviert sich das Programm nach wenigen Minuten selbst. Was kann ich machen bzw. wo ist der Fehler.Me

Problem

Brand User

Hi piotrg68n,Provided you a response to this concern, refer to this thread: Hi! I DO NOT need to protect somethig non existing. Thank you!- Reine

 commented 

Il y a 3 y

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How to remove non existing computer from the protected devices list?

How to remove non existing computer from protected devices list? I no longer have the laptop (phisicaly destroyed) but trend micro have no option to remove it

Question

Brand User
Brand User

By the way,We have released a newer version of the Trend Micro program.You may check it on this link - Upgrading Trend Micro Security software to the latest versionHave a great weekend! :)

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Trend Dies During Scan

Trend Micro Antivirus+ intermittently seems to die during manual full scan and not provide any results (e.g. no pop-up with a green check mark).I can't find any history or logs to verify if Trend died or if the scan completed.How can I view and verify the results of the most recent scan(s)?PC device

Problem

Brand User
Brand User

Hi pjamas16,We are sorry to hear about your experience.Just like to know how Trend Micro Maximum Security downloads files from your Dropbox? Can you send a screenshot of what's happening for us to further check it here? To take a screenshot, her

 commented 

Il y a 3 y

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How to stop Trend Micro Maximum Security from downloading files from my Dropbox account

How to stop Trend Micro Maximum Security from downloading files from my Dropbox account and making them local when I haven't checked them as local? Dropbox advise that anti virus products can do this and when I uninstalled Trend Micro the downloading ceased. Can someone advise how I can stop thi

Problem

Brand User

Hello jillted2,We're sorry to hear of your experience.Please make sure that your iPhone's Country/Region is in Australia. I found an article from Apple's official support that can help. You may check this out: https://support.apple.com/en-us/HT2

 commented 

Il y a 4 y

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adding another device

I have Trend Max which takes up to 6 devices. Wnen I try to add my iphone app I get a message that it is not available in Australia . What is going on? I am steered to the UK site but a search reveals nothing.

Problem

Brand User
Brand User

Hi, Kimster07Try to check first what start-up programs are enabled on your computer. To do that, you may follow the steps below:1. Open Task Manager. (Ctrl + Alt + Del) or right click on your taskbar and select "Task Manager".2. Select the "Startup"

 commented 

Il y a 3 y

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The battery time has been affected ever since I've installed Trend Micro. ALso it increases the startup time for every thing on my laptop.

I'm using a Dell Inspiron 15 5000 Series. Windows 10 Home Single2018 Microsoft CorporationPROCESSORIntel(R) Core(TM) i5-8250U CPU @ 1.60GHzRAM8.00 GBSYSTEM TYPE64-bit Operating System, x64-based processorTrend Micro Maximum Security.Version:15.0.1231 - USOG267001.5640 (Component versions)Type:F

Problem

Brand User