_p.png "Trend Micro Helping Hand II"){kind=icon}
Legend
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358 Messages
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11.2K Points
17.7 varsion
My Trend Micro seems to have entirely disappeared from my computer.
I have no protection! What is going on????
Legend
•
358 Messages
•
11.2K Points
My Trend Micro seems to have entirely disappeared from my computer.
I have no protection! What is going on????
Accepted Solution
woodartisan55
Legend
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358 Messages
•
11.2K Points
3 years ago
I had to call service today to re-install 17.7. All is well now and the tech I had was fantastic. Thanks all.
1
tom_emmelot
Elite Solutionist
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1.4K Messages
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33.4K Points
3 years ago
Hi @woodartisan55
Everything alright with you. Can you see the program still in the program list?
Is the diagnostic Toolkit still there?
If so, can you stop and start all the components?
Here from you.
Kind regards,
Tom
0
tm_angelo
Superstar
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445 Messages
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8.6K Points
3 years ago
Hi woodartisan55,
Welcome to Trend Micro Home Users Community.
Thank you for the suggestion tom_emmelot. For the concern It seems that your Trend Micro is having trouble updating to the new version. If the suggested solution above didn't work.
You may refer to the instructions provided on the link below to resolve the concern.
Trend Micro program missing after restart to finish upgrade
Hope this helps!
-TM_Angelo
0