woodartisan55's profile
Legend

Legend

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357 Messages

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11.1K Points

Thursday, November 18th, 2021 9:01 PM

Closed

Resolved

17.7 varsion

My Trend Micro seems to have entirely disappeared from my computer. 

I have no protection!  What is going on????

Accepted Solution

Legend

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357 Messages

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11.1K Points

2 years ago

I had to call service today to re-install 17.7.  All is well now and the tech I had was fantastic.  Thanks all.

Brand User

Trend Security Expert

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766 Messages

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15.4K Points

Hi @woodartisan55,

We're happy to hear that all is well now and that you had a fantastic experience with our tech support.

If you need further help, feel free to reach out to us.

- TM_Kath

- TM_Kath

Elite Solutionist

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1.4K Messages

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33.3K Points

2 years ago

Hi @woodartisan55 

Everything alright with you. Can you see the program still in the program list?

Is the diagnostic Toolkit still there?

If so, can you stop and start all the components?

Here from you.

Kind regards,

Tom

Brand User

 Superstar

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445 Messages

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8.6K Points

2 years ago

Hi woodartisan55,

 

Welcome to Trend Micro Home Users Community.

 

Thank you for the suggestion tom_emmelot. For the concern It seems that your Trend Micro is having trouble updating to the new version. If the suggested solution above didn't work.

 

You may refer to the instructions provided on the link below to resolve the concern.

 

Trend Micro program missing after restart to finish upgrade

 

Hope this helps!

 

-TM_Angelo

 

 

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