Neophyte
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6 Messages
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260 Points
On startup taskbar icon won't go away
Hello,
Usually after starting my computer the Trend icon appears for a moment on the taskbar and then disappears.
For about a week now the taskbar icon won't go away. When I left click on it nothing appears on my desktop. I can right click the icon and close it but I'd rather not have to go through this every time I start my computer.
There was an update since this started happening and I hoped that downloading the update would provide a fix for it but unfortunately it didn't.
Please help!
Thanks.
tm_rochelle
Legend
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652 Messages
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11.4K Points
Il y a 3 m
Hi https://en.community.trendmicro.com/users/5da6efaa762ed63ffc8907e9stallingdavid,
The Trend Micro icon on your taskbar means that a Trend Micro process is running. kindly follow the instruction below and monitor if the issue is still there.
If the issue is still the same after following the instructions above, kindly try to reinstall the software and restart your computer.
Let me know how it goes.
-TM_Rochelle
2
0
stallingsdavid
Neophyte
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6 Messages
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260 Points
Il y a 3 m
Hi TM_Rochelle,
Thanks for responding to my post so quickly. I appreciate that.
When this issue started happening I actually did as you suggested: I tried to use Task Manager to close it. Unfortunately that didn't work. I got this message: "The operation could not be completed. The operation is not valid for this process." It doesn't appear to be doing anything; it just forgot to close that particular window.
This is when I closed it in the manner I mentioned above, ie right clicking the icon. This doesn't appear to effect the functioning of the program. The main console still opens and the scheduled scans still happen.
The solution of uninstalling/reinstalling the program is not a satisfactory one. This is never a process I enjoy; I become concerned that something will go wrong and I’ll be in deeper trouble. Perhaps you have a simpler solution or can find an update that will solve this issue.
Thanks for trying,
Andre'a
0
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tm_angelo
Superstar
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445 Messages
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8.6K Points
Il y a 3 m
Hi stallingsdavid,
Can you try to check if uiwinmgr.exe is included in the startup apps?
To check:
If it is on the list, please try to disable it and check if the issue still persist.
-TM_Angelo
1
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efa11547
Neophyte
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3 Messages
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120 Points
Il y a 3 m
This is a very annoying issue. I have contacted support to report this issue, but it still appears. PLEASE FIX THIS ISSUE. IT DOES NOT INSPIRE CONFIDENCE IN YOUR PRODUCT!!
4
majestyk_2k
Neophyte
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5 Messages
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120 Points
Il y a 1 m
I have been experiencing this issue for several weeks as well. I'm also kind of tired of always being told to uninstall/reinstall the app when things like this [frequently] happen. Do you guys not test these updates before sending them out? Why do I always have to be the computer guy and fix your bugs? It's a bit frustrating to say the least. This message was posted in FEB and you're apparently still working on it. Doesn't really seem like progress, now does it?
1
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majestyk_2k
Neophyte
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5 Messages
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120 Points
Il y a 1 m
The app always has an icon in the taskbar but it also puts a second one in the open apps section of the taskbar that does not go way or maximize unless I right click and close it.
3
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efa11547
Neophyte
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3 Messages
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120 Points
Il y a 10 d
TREND MICRO:
FIX THIS ISSUE, OR YOU ARE ABOUT TO LOOSE A VERY LONG TREM CUSTOMER, THAT USES TREND MICRO MOBILE SECURITY, TREND MICRO HOME SECURITY, AND TREND MICRO MAXIMUN SECURITY. MANY OTHER USERS HAVE THE SAME ISSUE,YET YOU HAVE NOT REMEDIED THIS ISSUE, AFTER MANY,MANY COMPLAINTS, AND MANY OTHER CONSUMERS WILL LEAVE IF THIS IS NOT FIXED!!!!
3
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Zeph
Neophyte
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8 Messages
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230 Points
Il y a 2 d
Same issue here!
TM Maximum security is updated to latest Version!!
3
0