
Neophyte
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6 Messages
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260 Points
On startup taskbar icon won't go away
Hello,
Usually after starting my computer the Trend icon appears for a moment on the taskbar and then disappears.
For about a week now the taskbar icon won't go away. When I left click on it nothing appears on my desktop. I can right click the icon and close it but I'd rather not have to go through this every time I start my computer.
There was an update since this started happening and I hoped that downloading the update would provide a fix for it but unfortunately it didn't.
Please help!
Thanks.
efa11547
Hotshot
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25 Messages
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710 Points
1 year ago
To whom it may concern: and pass this email on to senior management.
WHAT SOLUTION?
I have never received any solution, yesterday, day before or any time recently, only system generated emails asking “if the solution we provided yesterday has helped resolve your concern.”
And as far as sitting through another call back, I have wasted enough time, been through Reinstalls, Logs sent, other attempts suggested, with no improvement of the situation.
I appreciate the extension to my subscription by TREND MICRO, but the honest truth is:
If they can’t fix a simple issue after hours of time spent with a consumer, who has more than co-operated with them to date, but who has run out of patience, would you yourself trust their software to protect you ?
Come on Team, how many goes at fixing this issue do you need?
AND DO NOT SEND ME ANY MORE SYSTEM GENERATED EMAILS: YOU HAVE MY PHONE NUMBER, CALL ME BACK WHEN YOU HAVE A SOLUTION.
Kind Regards
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majestyk_2k
Neophyte
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11 Messages
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240 Points
1 year ago
Just an update, I just got another 'Critical" update on my Antivirus and yet there's that icon, still hovering in my taskbar doing nothing. I get the impression you guys aren't really looking into this at all.
What exactly is it you need in order to come up with a resolution for this? We've already determined that reinstalling does nothing. I've since upgraded my hard drive and reinstalled a clean copy of windows, after which the same issue still happens so I'm pretty sure this is on your end, not mine and I find it hard to believe you're not able to reproduce it.
I feel like the people reading these messages are simply doing nothing other than just circling around the generic troubleshooting steps. You either do not have a path to reach out to someone higher up who can actually look into the issue, or you're being lazy and not bothering to bring it up to those people.
Either way, I'm very surprised this thread is still going on after so many months of 'looking into it'. Now we're just getting smoke blown up our asses.
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tm_kath
Trend Security Expert
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765 Messages
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15.3K Points
11 months ago
Great day folks!
Your Trend Micro community needs you!
We are investigating this concern where the Trend Micro icon won't go away from the taskbar. If you are experiencing the same concern, you can help us by providing Trend Micro product logs. The logs will help our developers identify the root cause of this concern. Our senior engineers will help you generate it.
Leave a comment below and we will contact you via email.
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