S
Neophyte

Neophyte

 • 

2 Messages

 • 

120 Points

Tue, Jun 21, 2022 11:28 PM

Strange trend pop up about downloaded files

When I open Chrome for the first time on log in, I have a trend pop up that comes up telling me that there are no threats found in some downloaded files. It lists the files, but these are not files I have downloaded. I can't find them when I search the file names in my computer. Any suggestions?

Brand User
tm_kim

 Superstar

 • 

652 Messages

 • 

9.5K Points

12 d ago

Hi, stephanie.

 

Can you send us a screenshot of the pop-up message you are getting from Trend Micro so we can further check?

 

Please provide the following details below to be used in our investigation:

  • Trend Micro program version
  • Kindly check if KB5014019 is installed, here's how you can check: 

 

Let us know if you need further assistance.

 

- TM_Kim

Neophyte

 • 

2 Messages

 • 

120 Points

@tm_kim​ Thanks.  This is what it looks like and yes I do have that update installed. I have Trend Micro Maximum Security 17.7.1383

Brand User
tm_kim

 Superstar

 • 

652 Messages

 • 

9.5K Points

Thank you for your reply, stephanie.

 

I have sent you an email, kindly check and send us a response. Let us assist you from there.

 

- TM_Kim

Need Help?

Ask the Community