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Cannot open Trend Micro file, after renewing my service, downloaded file won't open for me to activate renewed Trend Micro Security

Hi,Running Windows 10... Days before yesterday renewed my Trend Micro Security service, one that expired worked fine.. I download the file, go to open it, and nothing... nothing happens.. leave computer on for hours and nothing appears, so that I can proceed to install it... Tried alot of help

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 • Home Network Security

83

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unable to connect to trend micro

Trend Micro Maximum Security cannot update. Continuously returns error "! Unable to connect to Trend Micro".- Have tried connecting to different internet connections and no change.- Subscription still valid- Windows 10

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 • PC Security

286

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Closed

(VPNs) Proxy One vs. WebGuard vs. Wifi Protection

Hello. What are the differences between VPN Proxy One's VPN, Mobile Security's WebGuard VPN, and Wifi Protection's VPN?

Question

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Answered

 • Mobile Security for iOS

289

1

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Closed

Problem on Installing Trend Micro WiFi Protection

I'm trying to install the Trend Micro WiFi Protection feature on my PC (Windows 10) but whenever I press download, it leads me to the Microsoft store and it says that "VPN Proxy One Pro is currently not available." P.S Please refer to the photo below.

Problem

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Resolved

 • VPN Proxy One Pro

144

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is brondan.com scam?

Yesterday I accessed www.brondan.com without a problem. Today Trend tells me this is a scam site? I can not verify as it is a new site. Did anyone order from brondan.com and did ger what they ordered?

Question

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Answered

 • PC Security

102

3

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Closed

Trend Micro Mobile Security for Android Incorrect Web Filtering Behaviour

Hello,I have now received my Galaxy S21 Ultra and decided to try out Trend Micro Mobile Security for Android.First, congratulations, it is a very comprehensive and well built product, that also follows the UI framework of the desktop products.However, web filtering has an incorrect behaviour when se

Problem

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 • Mobile Security for Android

111

4

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Procedure to claim my Cash Back Coupon of $100

After renewing my subscription I cannot locate where or how I can claim the Cash back coupon! Any help please as my account does not show how!

Question

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Answered

 • PC Security

64

1

Accepted Solution

Closed

DO I NEED ANOTHER VIRUS PROTECTION PROGRAM

Hi, I have and am very satisfied with my Trend Micro virus protection. I have a McCafee pop-up appearing on my computer every time I log on. I understand it may have come along with one of the programs I'm using (possibly Microsoft?) ..... I just dont know if I should be encouraging or accepting it

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Answered

 • PC Security

60

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stuck on preparing to install

the computer has been stuck for over 2 hours with thisMust be using the cheapest programmers when they make these programs these days.How do i get my money back as you are in violation of my countries consumer laws as the product is not fit for purpose.I bought an anti virus program,which this clear

Question

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Answered

 • PC Security

433

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How can I stop a Trend popup from coming up all the time

Hello! About a week ago I was trying to find a website that would allow me to convert a YouTube file to MP3.  When I went to one site, Trend warned me that it was a malicious site, so I allowed Trend to block it.  So now I get pop-ups from Trend ever day, several times a day, telling me t

Problem

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Resolved

 • PC Security

304

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Closed

Cannot access "accessability "to activate Web guard

Samsung galaxy table, android , lollipop v5.0.2Trend tells me my Web guard is turned off. When I enter the Web guard set up page, the slider to activate Web guard is greyed out If I tap it to turn it green, nothing happens and the slider remains greyed. Therefore I can't proceed to the "allow now" s

Question

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Answered

 • Mobile Security for Android

956

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Accepted Solution

Norton Refund Scam

I got an email from "Norton" saying I was charged, since I don't have Norton I called them and in process I downloaded a file from them (my bad!).   My question is Trend scanned and said the download file was fine.  Which it was not.  Why didn't Trend highlight this downloaded file

Question

 • PC Security

190

2

Accepted Solution

Closed

Trend Micro peaks my disk usage up to 100%

I have a huge problem with my disk usage.Multiple processes are causing this, but Trend Micro seems to be one of the most common of them.It suddenly starts using up enormous amounts of disk usage, so that it's permanently at 100%, therefore affecting performance. Please, someone help me. I've tried

Problem

 • PC Security

6.5K

1

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Closed

Reinstalling and Restart Required

Greetings,                   My Trend Micro stop working and I am having a problem reinstalling Trend Micro. So I tried reinstalling. The installation goes well then is says “Restart Required”. After restarting

Problem

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 • PC Security

1.3K

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unable to update

I have not been able to update my trend micro maximum for a week. I have a stable internet connection, and have no idea why it will not update. And it keeps "snoozing"...I have never had any issues with this company in over the 9 yrs I have used you guys. FIX THIS NOW...its YOUR END, no

Problem

 • PC Security

171

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Closed

How would auto-renew work on expired bank card or on a card with zero balance?

Hello! I'm curious how auto-renew would charge a card which is expired.It's normal for majority of cards to have expiration after three-four years. Some banks issue cards with only two years validity.Even if card's number stays the same, its expiration date and CVV will be different.

Question

 • PC Security

49

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Closed

Popups distracting Gaming

I have Trend even set to Mute Mode when in Full screen mode. They pop up and cause me to be distracted and takes the mouse cursor away from any game I'm playing. The pop ups are the basics saying This number of web filters stopped, your PC is in great health, etc... The pop ups don't stop

Problem

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Resolved

 • PC Security

48

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Closed

Will Trend Micro IDSafe work with no issues in the UK?

Hi,I activated Trend Micro ID Security on my iOS device last night.The app is available in the UK app store, so my question is, will it work with no issues?On your website the service is not available unless I browse the US website. However, it collected the payment successfully and everything looks

Question

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Answered

 • Mobile Security for iOS

29

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Threat Cleanup Minor Error

Hello,I am reporting a minor cleanup issue.The highlighted item is a threat that was cleaned, but apparently, not entirely. It was initially not detected, but was then reclassified after my submission.The startup item should have been removed. The registry entry is located in HKEY_CURRENT_USER\SOFTW

Problem

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Resolved

 • PC Security

51

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Accepted Solution

Pleasehelpdowloadproduct

Hithere, canyoupleasehelpdowloadproduct Thankyou

Question

 • PC Security

8

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