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iPhone X & iPad IOS system does NOT update my subscription

My iPhone & iPad are not fully protected by my premium subscription because it Will not recognise that my devices even though it does say my subscription is active when I press renew/activate. I do a scan it picks up 4 issues and when I request the device to fix the issues it takes me to the ren

Question

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Answered

 • Mobile Security for iOS

124

2

Accepted Solution

How do I stop hyperlinks from being highlighted?

I just got a new computer, and now all my hyperlinks are highlighted. Not the usual underline, which is fine, but actually highlighted as well.  I've been reading that this might be a Trend Micro thing - does anyone know how to remove it?  It's extremely annyoing. Thanks for the help!

Question

 • PC Security

14

1

Accepted Solution

Closed

System tuner

I would like to make the shortcut for system tuner on my Android phone, but the app tells me that is already done. But it's not! How could I fix it?

Problem

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Resolved

 • Mobile Security for Android

45

1

0

Accepted Solution

Closed

trend micro green ticthe

the green tic doest not show a safety sight

Problem

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Resolved

 • PC Security

27

1

0

Accepted Solution

Closed

Problem on Installing Trend Micro WiFi Protection

I'm trying to install the Trend Micro WiFi Protection feature on my PC (Windows 10) but whenever I press download, it leads me to the Microsoft store and it says that "VPN Proxy One Pro is currently not available." P.S Please refer to the photo below.

Problem

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Resolved

 • VPN Proxy One Pro

151

2

Accepted Solution

Closed

unable to update

I have not been able to update my trend micro maximum for a week. I have a stable internet connection, and have no idea why it will not update. And it keeps "snoozing"...I have never had any issues with this company in over the 9 yrs I have used you guys. FIX THIS NOW...its YOUR END, no

Problem

 • PC Security

179

2

0

Accepted Solution

Closed

losing passwords stored in recalcitrant password manager

For a week now, all I can coax out of password manager is "Unable to Help with Your Passwords". the advice seems to be uninstall, then reinstall the pwd manager . . . BUT . . . If I do that, do I lose all the current passwords in the non-operatoinal version of password manager?

Problem

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Resolved

 • Password Manager

54

1

0

Accepted Solution

Closed

(VPNs) Proxy One vs. WebGuard vs. Wifi Protection

Hello. What are the differences between VPN Proxy One's VPN, Mobile Security's WebGuard VPN, and Wifi Protection's VPN?

Question

 • 

Answered

 • Mobile Security for iOS

346

1

Accepted Solution

Closed

unable to connect to trend micro

Trend Micro Maximum Security cannot update. Continuously returns error "! Unable to connect to Trend Micro".- Have tried connecting to different internet connections and no change.- Subscription still valid- Windows 10

Problem

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Resolved

 • PC Security

331

2

0

Accepted Solution

Closed

How do I set up folder shield

Pop up keeps telling me to set up folder shield, and when I click on it nothing happens. DO I need to set this up? IF so, how do I do it?

Question

 • 

Answered

 • PC Security

55

1

0

Accepted Solution

Closed

Cannot open Trend Micro file, after renewing my service, downloaded file won't open for me to activate renewed Trend Micro Security

Hi,Running Windows 10... Days before yesterday renewed my Trend Micro Security service, one that expired worked fine.. I download the file, go to open it, and nothing... nothing happens.. leave computer on for hours and nothing appears, so that I can proceed to install it... Tried alot of help

Problem

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Resolved

 • Home Network Security

106

2

0

Accepted Solution

Closed

Trend Micro Vault - Not unlocking

TM Max Security just updated and now I cannot access my TM Vault. The unlock button is there, when you right click, but nothing happens when you click on "Unlock Vault". no login box comes up for password.

Problem

 • PC Security

89

3

0

Accepted Solution

Closed

How can I stop a Trend popup from coming up all the time

Hello! About a week ago I was trying to find a website that would allow me to convert a YouTube file to MP3.  When I went to one site, Trend warned me that it was a malicious site, so I allowed Trend to block it.  So now I get pop-ups from Trend ever day, several times a day, telling me t

Problem

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Resolved

 • PC Security

441

2

0

Accepted Solution

Closed

Can I reinstall trend micro after uninstalling it from my old pc to my new pc?

Can I use trend micro antivirus in my new pc after unstalling it from my earlier pc?

Question

 • 

Answered

 • PC Security

69

2

Official Response

Closed

Renewed Subscription - Install Error "Restart Required"

Honestly having the worst time since I today decided to renew my subscription on a Monthly Basis - I have installed and restarted my PC so many times, and I have followed ALL of the steps below and still not having any luck. I am running Windows10Home If anyone has any advice I would be super

Problem

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Resolved

 • Home Network Security

96

4

0

Accepted Solution

Closed

is brondan.com scam?

Yesterday I accessed www.brondan.com without a problem. Today Trend tells me this is a scam site? I can not verify as it is a new site. Did anyone order from brondan.com and did ger what they ordered?

Question

 • 

Answered

 • PC Security

207

3

Accepted Solution

Closed

stuck on preparing to install

the computer has been stuck for over 2 hours with thisMust be using the cheapest programmers when they make these programs these days.How do i get my money back as you are in violation of my countries consumer laws as the product is not fit for purpose.I bought an anti virus program,which this clear

Question

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Answered

 • PC Security

497

2

0

Accepted Solution

Closed

DO I NEED ANOTHER VIRUS PROTECTION PROGRAM

Hi, I have and am very satisfied with my Trend Micro virus protection. I have a McCafee pop-up appearing on my computer every time I log on. I understand it may have come along with one of the programs I'm using (possibly Microsoft?) ..... I just dont know if I should be encouraging or accepting it

Question

 • 

Answered

 • PC Security

69

1

0

Accepted Solution

Closed

Trend Micro peaks my disk usage up to 100%

I have a huge problem with my disk usage.Multiple processes are causing this, but Trend Micro seems to be one of the most common of them.It suddenly starts using up enormous amounts of disk usage, so that it's permanently at 100%, therefore affecting performance. Please, someone help me. I've tried

Problem

 • PC Security

7.1K

1

Accepted Solution

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Reinstalling and Restart Required

Greetings,                   My Trend Micro stop working and I am having a problem reinstalling Trend Micro. So I tried reinstalling. The installation goes well then is says “Restart Required”. After restarting

Problem

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Resolved

 • PC Security

1.5K

2

0