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Cannot open Trend Micro file, after renewing my service, downloaded file won't open for me to activate renewed Trend Micro Security

Hi,Running Windows 10... Days before yesterday renewed my Trend Micro Security service, one that expired worked fine.. I download the file, go to open it, and nothing... nothing happens.. leave computer on for hours and nothing appears, so that I can proceed to install it... Tried alot of help

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 • Home Network Security

128

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0

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Norton Refund Scam

I got an email from "Norton" saying I was charged, since I don't have Norton I called them and in process I downloaded a file from them (my bad!).   My question is Trend scanned and said the download file was fine.  Which it was not.  Why didn't Trend highlight this downloaded file

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Answered

 • PC Security

253

2

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stuck on preparing to install

the computer has been stuck for over 2 hours with thisMust be using the cheapest programmers when they make these programs these days.How do i get my money back as you are in violation of my countries consumer laws as the product is not fit for purpose.I bought an anti virus program,which this clear

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Answered

 • PC Security

579

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unable to update

I have not been able to update my trend micro maximum for a week. I have a stable internet connection, and have no idea why it will not update. And it keeps "snoozing"...I have never had any issues with this company in over the 9 yrs I have used you guys. FIX THIS NOW...its YOUR END, no

Problem

 • PC Security

191

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0

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Closed

System tuner

I would like to make the shortcut for system tuner on my Android phone, but the app tells me that is already done. But it's not! How could I fix it?

Problem

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Resolved

 • Mobile Security for Android

50

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0

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Closed

WIFI and Devices using it

Trend House Call shows me what devices are connected. The edit section after a scan shows several rows of devices - all look familiar. What is missing is the ability to match a device icon with an ip address. There is only an icon picture. There is need to look up that device and see the activity of

Question

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Answered

 • HouseCall™ for Home Networks

32

3

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Closed

TrendMicro Antivirus on MacAir laptop regularly turning off

TrendMicro "Detect Web Threats" on my MacAir laptop keeps toggling to OFF and needs to be manually reset. This has happened 3 times now in the last few weeks and I have no sense of why it is doing this or how to fix it.

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 • Mac Security

35

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Closed

I can not to translate (para entender que deseas)

Nu inteleg cum se instalează programul support @clickfunnells.com Plata a fost efectuată. I receive your books,but ...

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Resolved

 • PC Security

36

2

0

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Closed

nftevening - web threat?

Hi couldnt find any information online about this website nftevening.com being an unsecure site. Any specific reason or details why this is a dangerous and security risk website that provides malicious content?

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Answered

 • PC Security

33

1

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Closed

losing passwords stored in recalcitrant password manager

For a week now, all I can coax out of password manager is "Unable to Help with Your Passwords". the advice seems to be uninstall, then reinstall the pwd manager . . . BUT . . . If I do that, do I lose all the current passwords in the non-operatoinal version of password manager?

Problem

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Resolved

 • Password Manager

66

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Nest server connection issue

I use Trend Micro Mobile security on all my devices. I recently added a Nest Hello video doorbell. After installing Nest app on an iphoneXR and setting it up, when using the Nest app I keep getting the error message " There is a problem connecting to the Nest server".Also, I can see th

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Answered

 • Mobile Security for iOS

109

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DO I NEED ANOTHER VIRUS PROTECTION PROGRAM

Hi, I have and am very satisfied with my Trend Micro virus protection. I have a McCafee pop-up appearing on my computer every time I log on. I understand it may have come along with one of the programs I'm using (possibly Microsoft?) ..... I just dont know if I should be encouraging or accepting it

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Answered

 • PC Security

74

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Closed

iPhone X & iPad IOS system does NOT update my subscription

My iPhone & iPad are not fully protected by my premium subscription because it Will not recognise that my devices even though it does say my subscription is active when I press renew/activate. I do a scan it picks up 4 issues and when I request the device to fix the issues it takes me to the ren

Question

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Answered

 • Mobile Security for iOS

132

2

Accepted Solution

Closed

How can I stop a Trend popup from coming up all the time

Hello! About a week ago I was trying to find a website that would allow me to convert a YouTube file to MP3.  When I went to one site, Trend warned me that it was a malicious site, so I allowed Trend to block it.  So now I get pop-ups from Trend ever day, several times a day, telling me t

Problem

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Resolved

 • PC Security

532

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0

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Closed

How do I stop hyperlinks from being highlighted?

I just got a new computer, and now all my hyperlinks are highlighted. Not the usual underline, which is fine, but actually highlighted as well.  I've been reading that this might be a Trend Micro thing - does anyone know how to remove it?  It's extremely annyoing. Thanks for the help!

Question

 • PC Security

55

1

Accepted Solution

Closed

unable to connect to trend micro

Trend Micro Maximum Security cannot update. Continuously returns error "! Unable to connect to Trend Micro".- Have tried connecting to different internet connections and no change.- Subscription still valid- Windows 10

Problem

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Resolved

 • PC Security

372

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Accepted Solution

Irritating Trend Micro Max Security Pop-Up Suggesting to Use Google Chrome Toolbar

Irritating Trend Micro Max Security Pop-Up Suggesting to Use Google Chrome Toolbar.Link is offered to "Don't Show This Again" and it never stops it. I don't want to use Chrome Toolbar by TM.  Aggravating enough that canceling subscription is a very real option if it continues. 

Problem

 • PC Security

140

8

Accepted Solution

Closed

(VPNs) Proxy One vs. WebGuard vs. Wifi Protection

Hello. What are the differences between VPN Proxy One's VPN, Mobile Security's WebGuard VPN, and Wifi Protection's VPN?

Question

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Answered

 • Mobile Security for iOS

439

1

Accepted Solution

Closed

Trend Micro peaks my disk usage up to 100%

I have a huge problem with my disk usage.Multiple processes are causing this, but Trend Micro seems to be one of the most common of them.It suddenly starts using up enormous amounts of disk usage, so that it's permanently at 100%, therefore affecting performance. Please, someone help me. I've tried

Problem

 • PC Security

7.6K

1

Accepted Solution

Closed

Reinstalling and Restart Required

Greetings,                   My Trend Micro stop working and I am having a problem reinstalling Trend Micro. So I tried reinstalling. The installation goes well then is says “Restart Required”. After restarting

Problem

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Resolved

 • PC Security

1.8K

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