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Neophyte
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3 Messages
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140 Points
Cannot open Trend Micro file, after renewing my service, downloaded file won't open for me to activate renewed Trend Micro Security
Hi,
Running Windows 10... Days before yesterday renewed my Trend Micro Security service, one that expired worked fine..
I download the file, go to open it, and nothing... nothing happens.. leave computer on for hours and nothing appears, so that I can proceed to install it...
Tried alot of help tips from on here and elsewhere
Now trying HOUSE CALL scan as Trend Micro suggests to see if any malware issues etc
(p.s I am not computer savvy, so going through the basics)
Accepted Solution
tm_cathy
Superstar
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579 Messages
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9.4K Points
3 years ago
Thank you for your response, DRREDDY_.
We can try to install it again. Please try to follow the steps below:
- TM_Cathy
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tm_cathy
Superstar
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579 Messages
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9.4K Points
3 years ago
Hi, DRREDDY_!
Upon checking here, your subscription has been renewed. You already have the latest version installed on your computer and there's no need to install it again.
Can you try to open Trend Micro? The expiry date should be updated now.
- TM_Cathy
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