Cannot open Trend Micro file, after renewing my service, downloaded file won't open for me to activate renewed Trend Micro Security
Running Windows 10... Days before yesterday renewed my Trend Micro Security service, one that expired worked fine..
I download the file, go to open it, and nothing... nothing happens.. leave computer on for hours and nothing appears, so that I can proceed to install it...
Tried alot of help tips from on here and elsewhere
Now trying HOUSE CALL scan as Trend Micro suggests to see if any malware issues etc
(p.s I am not computer savvy, so going through the basics)