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noelineargent
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Neophyte

Neophyte

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3 Messages

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190 Points

Monday, October 9th, 2023 10:40 PM

Closed

Pattern File Updates

I'm running Version 16.0 on my Android Version 13 phone and noticed the scan pattern is not updating the usual 3-5 days!

Is 2.627.00 current and how often are pattern updates now released?

Thanks

Question

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Updated 

9 months ago

 • Edited

70

2

0

Accepted Solution

Brand User
tm_chard

Trend Security Expert

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115 Messages

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2.4K Points

10 months ago

Hi @noelineargent,

Welcome to the Trend Micro Users Community!

We really don't have a fixed days for our pattern release. Regarding the latest pattern displayed on the application, there is a discrepancy with the display and we are already investigating it on our end.

Rest assure that even though the display is still showing 2.627.00 it is already using the latest pattern version.

We'll keep you posted for updates.

Hope this help!

3

0

Anime_007

 Superstar

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207 Messages

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6.4K Points

@tm_chard​ the same issue exists over android version of Trend Micro AV. Kindly fix the same. As it creates doubts in the minds of user that whether its using the updated virus database or not. This type of discrepancy must be fixed.

10 months ago

0

Brand User
tm_klariz

Trend Security Expert

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160 Messages

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3.3K Points

@Anime_007​,

Thank you for bringing this issue to our attention. We apologize for any inconvenience you may be experiencing. We understand the concerns it may raise for our users.

Rest assured, our development team is actively working to address this discrepancy and resolve the issue as quickly as possible. We appreciate your patience and understanding in this matter.


10 months ago

0

noelineargent

Neophyte

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3 Messages

 • 

190 Points

9 months ago

0

noelineargent

Neophyte

 • 

3 Messages

 • 

190 Points

9 months ago

Now getting Updates 

1

0

Brand User
tm_carlo

Trend Security Expert

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236 Messages

 • 

4.8K Points

Hi @noelineargent,

Thanks for the update! Were you able to get the latest version, which is 2.649 (the most recent one as of October 30th)? Looking forward to hearing from you soon! 

9 months ago

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