B
Neophyte

Neophyte

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2 Messages

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180 Points

Wed, Feb 3, 2021 8:04 AM

unable to connect to trend micro

Trend Micro Maximum Security cannot update. Continuously returns error "! Unable to connect to Trend Micro".

- Have tried connecting to different internet connections and no change.

- Subscription still valid

- Windows 10

Responses

Accepted Solution

Brand User

 Superstar

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456 Messages

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6.9K Points

8 m ago

Hi, ben_trevethan!

 

Welcome to Trend Micro Home Users Community.

 

May I know what is the version of Trend Micro installed on your computer? To check, you may refer to this link below: 

 

How to check if you have the latest version (Trend Micro Security for Windows)

 

In the meantime, please try to follow these steps below:

  1. On your keyboard, please press the Windows Key and R key at the same time.
  2. Type supporttool and click OK.
  3. Click Yes when the User Account Control window appears. 
  4. On the Diagnostic Toolkit window, click the (C) Uninstall tab, then click 5. Stop all components.
  5. Wait for a minute then click on 2. Delete Now and 3. Delete Now.
  6. Wait for another minute and try to open the Trend Micro app.

- TM_Cathy

Neophyte

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2 Messages

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180 Points

Thanks TM_Cathy. This appears to have resolved the issue.

Brand User

 Superstar

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456 Messages

 • 

6.9K Points

Good to know that everything's all good now, ben_trevethan.

 

Please don't hesitate to reach out if you have further questions.

 

- TM_Cathy

Neophyte

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3 Messages

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110 Points

8 m ago

if using google crome delete the program its had problems

Brand User

Legend

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739 Messages

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10.2K Points

Hi hicksjd2,

 

Can you share with us in detail the problems you're encountering with the product and Google Chrome? We'd like to help you with it. Thanks!

 

- TM_Reine