R
Neophyte

Neophyte

 • 

2 Messages

 • 

130 Points

Saturday, September 26th, 2020 1:01 AM

Closed

unable to update

I have not been able to update my trend micro maximum for a week. I have a stable internet connection, and have no idea why it will not update. And it keeps "snoozing"...I have never had any issues with this company in over the 9 yrs I have used you guys. FIX THIS NOW...its YOUR END, not mine

Accepted Solution

Brand User

 Superstar

 • 

650 Messages

 • 

8.5K Points

4 years ago

Hi rejecto3!

 

Kindly try to upgrade your Trend Micro program on your device instead of updating the version. 

 

You may click this link to guide you on how to upgrade Trend Micro Security for Windows to the latest version

 

 

Let us know how it goes

-TM_Ann

Neophyte

 • 

2 Messages

 • 

130 Points

That worked. Seems quite crap i had to go thru this process. You are tech people (trendmicro), all bugs are meant to be fixed before releasing updates
Brand User

Trend Security Expert

 • 

764 Messages

 • 

13.6K Points

Good to know that it worked, rejecto3

We always aim to provide quality service to our customers, rest assured we'll take your experience into account to improve our support.

We'll be right here if you need anything else. 

 

-TM_Rochelle

1 Message

 • 

60 Points

4 years ago

my antivirus is updated but it doesnt reflect in my account.

Brand User

Legend

 • 

682 Messages

 • 

10.1K Points

Hi, juneannwilburg.

 

Upon checking, your subscription is good until August 4, 2021 already. Please reinstall your Trend Micro program using the latest version of installer on the link below:

 

How to install Antivirus+ Security

 

Let us know if you need further assistance.

 

- TM_Kim

Need Help?

Ask the Community

Latest Tech Insights

Loading...