J
Neophyte

Neophyte

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2 Messages

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130 Points

Tue, Nov 24, 2020 1:26 PM

Closed

Client 11.0.1976 causing kernel panic unable to shutdown MacBook Air after upgrade to BigSur

Having recently upgraded to OS Big Sur and updated Tren Micro automatically, I discovered a problem shutting down my laptop.

On each replicable shutdown I would follow the normal shutdown procedure and after a lenthy period of a slow spinning segmented circle the screen would blank and I got the Apple " your computer restarted because of a problem ".

After trial and error deleting Apps etc. the problem ceased when I shutdown Trend Micro before Shuttingdown the computer. The following restart was normal too.

Restart automatically loads Trend Micro and on the next shutdown (withoiut shutting down Trens Micro) the kernel panic was present again.

Am I the only person with this issue ? and is there a know diagnostic and/or fix ?

Thanks in advance

Accepted Solution

Brand User

Hustler

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116 Messages

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1.8K Points

2 years ago

Hi johnlane65,

 

Welcome to Trend Micro Home Users Community!

 

This is not the usual behavior of the Trend Micro program. Please check if you have the latest version of the program which is version 11. Here's how to check the program version.

 

If you happen to have an older version you can click here for the Trend Micro Antivirus for Mac installer.

 

Awaiting for your response. 

 

 

-TM_Aly

Neophyte

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2 Messages

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130 Points

downloading and replacing with the 2021 version solved the issue - Thanks

Brand User
TM_Ann

 Superstar

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650 Messages

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8.5K Points

You're welcome, johnlane65
We'll be right here if you need anything else. 

-TM_Ann

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