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Program interface does not open

Hi, I've been using Trend Micro for 10 days, but only now I realized something that I hadn't noticed before, every time I play or watch series in full screen the program (interface) doesn't open when I double-click, I also try to right click over the icon and 'open main console&#

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Green Highlighting - how to turn off

Hi, how can I turn off the green highlighting of links? I find it very annoying especially while trying to proofread emails I'm sending to clients!

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Answered

793

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Trend Micro PC Health Check-Up Doesn't Detect Temporary Files

Hi,From the Trend Micro settings I am left with the impression that it should be cleaning temporary files, recycle bin contents and browser caches automatically.I've ran the tool many times, but it doesn't seem to detect anything, even though %temp% directory for example is quite overwhelm

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Popups distracting Gaming

I have Trend even set to Mute Mode when in Full screen mode. They pop up and cause me to be distracted and takes the mouse cursor away from any game I'm playing. The pop ups are the basics saying This number of web filters stopped, your PC is in great health, etc... The pop ups don't stop

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dropbox desktop app

I have configured Dropbox to have the app going in the system tray whenever I am working on my HP PC laptop. However it always closes within an hour or two and I have to consciously start it again to get any syncing to continue. Support says to check the firewall but I cant see what I'm suppos

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67

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secure erase deletes files before confirmation

on two separate occasions today, right clicking a file/folder and clicking 'delete with secure erase' makes the file/folder disappear before the confirmation dialogue shows up, then clicking either yes or no has no effect.it seems to be moving the file/folder to an unknown location, rather

Problem

124

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Pay Gaurd

I would like to disable the paygaurd feature from my computer as i find it extremely annoying when trying to use some websites. i have deleted it from my computer and it is not listed in my browser extension. How can i remove it?

Problem

115

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should microsoft firewall be on or off while running Trend

should Microsoft Firewall be on or off while Trend is on

Question

89

1

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Renewing with product key purchased from retailer

Trying to renew my Trend Max Security licence online but I only get options to purchase. I have the licence purchased from retailer. Is there a way to enter the product key or do I have to install the product again like a new user?

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70

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Trend Micro Vault - Not unlocking

TM Max Security just updated and now I cannot access my TM Vault. The unlock button is there, when you right click, but nothing happens when you click on "Unlock Vault". no login box comes up for password.

Problem

105

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Quick Scan stuck at 'Scanning for potentially incompatible programs...'

A popup window appears at the bottom right screen saying 'Scanning for potentially incompatible programs...' and never disappears. It has two options, pause is not available (greyed out) and stop. Hitting stop does not do anything.It says the quick scan is at 100% if I open the main window

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73

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Trend blocking Defender from turning on.

My Trend Micro Security software has expired. I uninstalled it but Microsoft Defender will not turn on. It thinks Trend is still installed. I think it is right. I keep getting a notice to renew subsription.How do I remove Trend completely to turn on Defender?

Problem

96

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unable to update

I have not been able to update my trend micro maximum for a week. I have a stable internet connection, and have no idea why it will not update. And it keeps "snoozing"...I have never had any issues with this company in over the 9 yrs I have used you guys. FIX THIS NOW...its YOUR END, no

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224

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Chromium virus

I don't know how i got this app called chromium and now i am not able to uninstall it. I tried using the control panel also but it doesn't get uninstalled.Because of this app, my pc is at a risk.Plz help me.

Problem

73

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Trend Micro Security Extension for [NEW] Microsoft Edge - Chromium Based

Hey i am migrating to the new Microsoft Edge and i need to be safe while browsing so how can i download the extension for the new browser

Question

209

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How would auto-renew work on expired bank card or on a card with zero balance?

Hello! I'm curious how auto-renew would charge a card which is expired.It's normal for majority of cards to have expiration after three-four years. Some banks issue cards with only two years validity.Even if card's number stays the same, its expiration date and CVV will be different.

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53

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When does serial number start counting down days?

Hello! I'm interested in purchasing a license for Antivirus+, maybe even two ones to merge them into one long (2y+2y=4y).However I'm not certain when the key is activated. Can I purchase a key and keep it for a while until I prepare a computer where this Antivirus+ is to be installed?

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61

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Botnet Malware notice from Spectrum

Just received a letter from Spectrum (Internet provider) saying "they detected activity from our modem that one or more of your home devices is infected with advanced botnet malware." They want me to "take immediate action to remove the botnet malware by installing Spectrum's An

Question

9.3K

4

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How to remove non existing computer from the protected devices list?

How to remove non existing computer from protected devices list? I no longer have the laptop (phisicaly destroyed) but trend micro have no option to remove it

Question

121

5

Accepted Solution

Official Solution

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How to temporary disable protection?

how ttotemporary disable protection>

Question

11.7K

3