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Neophyte
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9 Messages
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260 Points
Chrome and MS Edge and network not working with Maximum Security v17
The computer has been running very slow since the last updates of Maximum Security v17. Chrome and Edge hardly turn on. There is heavy traffic on the network ("akamaitechnonogies.com"). I cannot reach your support service. Whatever the error in the application left me in a difficult situation. Frankly, I hated Trend Mikro right now. There is an endless list for akamaitechnologies.com when I check it out with netstat. Trend micro is exploiting the whole network.
Accepted Solution
bilgiislem
Neophyte
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9 Messages
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260 Points
4 years ago
Hello to everyone,
I think I finally solved the problem.
I found that the problem is available in TM MaxSec 17.0.1222 English version. When TM MaxSec installed it in Turkish, there was no problem. MaxSec 17.0.1222 is working in Turkish version without any problem for now. Another problem does not appear. That was enough for me.
Thank you to everyone.
1
reine_roque
Legend
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739 Messages
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10.2K Points
4 years ago
Hi, bilgiislem
Welcome to the Trend Micro Home Users Community!
The Trend Micro program uses akamaitechnologies.com for its updates. But this service is used by different applications as well. May I confirm if how many times does it appear? It would be great if you can post a screenshot here so we can check it as well.
For your web browsers running slow, try to restart and manually delete updates for the Trend Micro application. Here's how:
Let us know of its results here on the same thread. Thanks!
- TM_Reine
5
reine_roque
Legend
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739 Messages
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10.2K Points
4 years ago
Hi bilgiislem,
Have you already deleted the security updates from the Diagnostic Toolkit?
- TM_Reine
0
bilgiislem
Neophyte
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9 Messages
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260 Points
4 years ago
Hi reine_roque,
Yes. I delete it. But nothing happened.
Stop all components every things ok. Start all components stop working browsers.
(edited)
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grisbyjimmy56
Neophyte
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1 Message
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90 Points
4 years ago
Help me with my Google Chrome
1
tm_angelo
Superstar
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445 Messages
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8.6K Points
4 years ago
Hi bilgiislem,
After deleting the security updates, can you try to manually update your Trend Micro application to see if it will resolved the issue?
If the issue still persist after the update, can you try to turn off Trend Micro and check your net info if you're still flooded with network traffic?
Also, is it okay if you can send us how fast your internet speed is and what type of internet connection are you using in that device?
Awaiting your response.
-TM_Angelo
4
tom_emmelot
Elite Solutionist
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1.4K Messages
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33.4K Points
4 years ago
Hi bilgiislem,
It should look a bit like this:
Where 192.168.178.74 my externe IP is.
Is it like this with Exit TM?
But answer Angelo first, maybe your problem is solved.
Kind regards,
Tom
0