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Mobile Security for Android

Mobile Security for Android

Get help with your Trend Micro Mobile Security (Android)

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When prompting for fingerprint, cannot scan and overlay is stuck

When trying to unlock apps or access settings the fingerprint prompt appears but cannot scan. The overlay will then be stuck and I have to reset my ph

Problem

8

1

0

"permissions at risk"

What does the message " Permissions at risk " mean

 posted 

2 d ago

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Last response by 

kim_de_guzman 

1 d ago

Question

16

1

Privacy concerns

I have serious concerns about the privacy issues of the application and it's level of permission. Really they need access to camera, contacts, locatio

 posted 

9 d ago

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Last response by 

reine_roque 

9 d ago

Problem

 • 

Acknowledged

21

1

0

VPN wifi

At times I check my VPN is on (I have it set to "Always on) but initially it shows it is off but then switches to "on". Why is that happening?

 posted 

10 d ago

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Last response by 

angelo_audrey_dizon 

9 d ago

Question

31

1

0

Setting up webguard won't complete

Installing mobile security on a new phone, when I turn on Web Guard by pressing 'allow now', it takes me to a screen with all my apps and th

 posted 

10 d ago

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Last response by 

jan_dale_fortatiz 

10 d ago

Question

20

1

0

Web guard security turns off itself Oppo AX5

Why Web guard security turns off itself Oppo AX5

 posted 

2 y ago

 • 

Last response by 

katherine_turqueza 

12 d ago

Problem

219

2

Closed

Mobile app doesn't block porn sites

I've had this issue from beforeEven though all the parental controls are on and set, and I have manually put in the web addresses of porn sites to blo

 posted 

13 d ago

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Last response by 

katherine_turqueza 

12 d ago

Problem

 • 

Acknowledged

27

1

0

Closed

Does Trend Micro Android cover Amazon Fire 7 Tablet

Does Trend Micro Android cover Amazon Fire 7 Tablet

 posted 

13 d ago

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Last response by 

reine_roque 

13 d ago

Question

11

1

0

Closed

Google play subscription

I payed for a one year subscription worked great came around time for the renewal payed for it but app doesn't recognise my device as renewed and want

Question

11

1

0

Closed

Trend micro will not install Galaxy S9

On the playstore site when I click install for the mobile security ap the phone just says something went wrong please try again. Ap will not install.

 posted 

19 d ago

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Last response by 

rochellemae_bautista 

18 d ago

Problem

13

1

0