B
Neophyte

Neophyte

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3 Messages

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140 Points

Monday, May 27th, 2024 11:02 PM

Accidental touch lock

I can't turn off accidental touch lock on my Samsung phone

Brand User

Trend Security Expert

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92 Messages

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1.9K Points

2 months ago

Hi @barnesy ,

 

Welcome to Trend Micro Online Community.

 

I want to clarify if you are referring to your phone's Mobile Security with the feature of Lost Device Protection that accidentally locked your phone.?

 

If so, you might want to check this article:
How to unlock mobile device Trend Micro locked
 
Hope that helps. Let us know.

Neophyte

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3 Messages

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140 Points

No, I put the accidental touch lock on previously,  but it is annoying as it won't swipe away quickly...is in convenient.  But I can't find how to turn it off. 

One said settings, then notifications in Trend app, but there is nothing there to do this.

Brand User

Trend Security Expert

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25 Messages

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550 Points

Hi @barnesy,

To turn off the Accidental Touch Protection, please follow the steps below:

  1. Go to Settings
  2. Tap display
  3. Scroll down to Accidental Touch Protection to turn the feature off.

Hope this helps!

Neophyte

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3 Messages

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140 Points

Thank you, thank you, thank you! 🙏🙏

Brand User

Trend Security Expert

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128 Messages

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2.6K Points

Hi @barnesy​,

You're welcome. 

May we know if your concern is resolved?

Looking forward to your response. 

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