Official

Accepted

Unanswered

Advanced Filters

Search Results (28K)

Relevance

Accepted Solution

Official Solution

Closed

took over 2 hours to 'start protection' yesterday.

Mine took over 2 hours to 'start protection' yesterday. I've been having problems for the past 2 weeks and today again the 3rd remote to my pc and apparently all fixed.  I rebooted my new laptop that only takes a minute to boot up, but still waiting half an hour for protection to start... why

Question

162

3

Accepted Solution

Official Solution

Closed

Blocking Unwanted Calls and Span

Would you like to know why the application no longer has the Call Barring menu? Because it was very useful for me

Question

 • 

Answered

86

1

0

Accepted Solution

Official Solution

Closed

Same strange pop up about downloaded files

I have exact same issue occurring as in this closed thread but the pop up appears and disappears so quickly I cannot get a screenshot it is more or less exactly what the OP showed. https://en.community.trendmicro.com/conversations/pc-security/strange-trend-pop-up-about-downloaded-files/62b25432a

Question

 • 

Answered

134

3

Accepted Solution

Official Solution

Closed

How to temporary disable protection?

how ttotemporary disable protection>

Question

10.8K

3

Accepted Solution

Official Solution

Closed

Trend Micro peaks my disk usage up to 100%

I have a huge problem with my disk usage.Multiple processes are causing this, but Trend Micro seems to be one of the most common of them.It suddenly starts using up enormous amounts of disk usage, so that it's permanently at 100%, therefore affecting performance. Please, someone help me. I've tried

Problem

7.9K

2

Accepted Solution

Official Solution

Closed

apple mac security

apple says they use strong security of their devices , do I still need to install trend micro in a mac ?

Question

 • 

Answered

56

2

Accepted Solution

Official Solution

Closed

Mystery file reported as no threat

I keep getting these Trend popups that say something like "no threats found in cd49725f-0221-4cf3-85d3-ca9e68d2c2df" (this is the latest one). I've not clicked on or otherwise downloaded any files. Is my machine infected with malware?

Question

 • 

Answered

924

10

Accepted Solution

Official Solution

Closed

This feature has been turned off because it slows down your phone

I got a new phone, and set up trend micro security. I am not able to give permission for web guard, and have turned off the battery saver, so I am not receiving the full security

Problem

 • 

Resolved

15.5K

5

0

Get Started!

trend_micro_home_users_community

 modified 

1 year ago

Announcement

trend_micro_home_users_community

 modified 

6 months ago

Accepted Solution

Closed

Game Time: Spot the Scam

    Game on, Trend Micro Community!      In the past 2 years, we spent most of our days online because of the pandemic. We have been raising awareness on how to protect and identify scams thru our weekly articles. Can you spot them on your own now?     This month,

Question

 • 

Answered

393

18

Accepted Solution

Closed

maximum sécurité sur ws 2019

Bonjour J’ai acheté la version Trend micro Maximum Security pour réseau domestique. Le logiciel se télécharge bien et se décompresse bien mais ne s’installe pas. Pouvez-vous m’aider ?

Problem

 • 

Resolved

14

1

0

Accepted Solution

Closed

How can I reactive a Protected Device without reinstalling?

Hello. On the Internet Security account page, under Protected Devices I accidently deactivated my current PC that already has the Trend Micro program installed. How can I reactive without reinstalling? The page asked me to send a link to reinstall the program

Problem

 • 

Resolved

52

1

Accepted Solution

Closed

Unable all feature

Hi.Trend,im just receiving daily the anoying notification to unable all feature,Where can be muted or ignored?

Problem

32

5

0

Accepted Solution

Closed

Stop unknown phones showing up on my phone network

Unknown devices are showing up on my phone under manage your devices, how can I stop this

Question

 • 

Answered

28

1

0

Accepted Solution

Closed

TrendMicro Antivirus on MacAir laptop regularly turning off

TrendMicro "Detect Web Threats" on my MacAir laptop keeps toggling to OFF and needs to be manually reset. This has happened 3 times now in the last few weeks and I have no sense of why it is doing this or how to fix it.

Problem

 • 

Resolved

36

1

0

Accepted Solution

Closed

HPDeviceMonitoring-framework

How can I eliminate this malware ?Thanks

Question

112

2

0

Accepted Solution

Closed

Samsung Ultra

Can I download Trend Micro on my Samsung Ultra?

Question

 • 

Answered

34

1

0

Accepted Solution

Closed

iPhone X & iPad IOS system does NOT update my subscription

My iPhone & iPad are not fully protected by my premium subscription because it Will not recognise that my devices even though it does say my subscription is active when I press renew/activate. I do a scan it picks up 4 issues and when I request the device to fix the issues it takes me to the ren

Question

 • 

Answered

133

2

Accepted Solution

Closed

Renewing with product key purchased from retailer

Trying to renew my Trend Max Security licence online but I only get options to purchase. I have the licence purchased from retailer. Is there a way to enter the product key or do I have to install the product again like a new user?

Question

67

2

0