Trend Security Expert
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866 Messages
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34.9K Points
Urgent Notice: Issue with 2FA Text Message Verification Codes in Trend Micro MyAccount
Hi, Trend Micro Community!
We'd like to inform you about an ongoing issue that some of our users have encountered while attempting to sign in to their Trend Micro MyAccount.
Certain customers have reported challenges in receiving their 2FA (Two-Factor Authentication) text message verification codes during the login process for their Trend Micro MyAccount. Understandably, this has caused inconvenience and frustration for those affected.
We want to assure you that we're already aware of this issue and are actively working on resolving it. Rest assured, we'll provide you with an update on the next steps as soon as possible. Thank you for your patience and understanding.
For further guidance on what steps to take next, please visit Help Center | Not Receiving Trend Micro 2-Factor Authentication Codes via Text Message
What to Do?
As of May 9, 2024, no action is required at this time. Rest assured, we are actively working to resolve this matter and will provide regular updates. We appreciate your patience!
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Official Solution
tm_kree
Trend Security Expert
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866 Messages
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34.9K Points
3 months ago
Hi Trend Micro Community!
As of May 9, 2024, the issue is still ongoing, and there's no immediate action required from your end. Rest assured, we're actively addressing this matter on our end. We will keep you well informed with regular updates.
Your patience and understanding are greatly appreciated!
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tllange2
Neophyte
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2 Messages
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120 Points
3 months ago
I put a post on before with no response, we have a home security with Trend which has still go 11 months, but it stopped our home camera security from working, I have turned it off, now my mobile security with Trend has expired and I would like to transfer the credit, I may not sign back up if I can’t transfer the credit? Tony.
1
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jambrose208
Neophyte
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7 Messages
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210 Points
3 months ago
Thanks for all your assistance...... in the small things as well as the error messages and verification problems and other glitches and wows.
Regards John Ambrose.
1
bubandskip
Neophyte
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1 Message
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70 Points
3 months ago
Please hurry with this fix. We have a new computer that we need to protect and can’t because I can’t even log into my account.
1
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