
Neophyte
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14 Messages
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414 Points
Mystery file reported as no threat
I keep getting these Trend popups that say something like "no threats found in cd49725f-0221-4cf3-85d3-ca9e68d2c2df" (this is the latest one). I've not clicked on or otherwise downloaded any files. Is my machine infected with malware?
Accepted Solution
claudiubotezatu
Prodigy
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208 Messages
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5.2K Points
1 year ago
The answer provided as "Official Solution" is not a solution but rather an explanation!
So, just click on "Do not show this again" and you are done.
The pop-up is anyway useless; if there is a detection will be blocked, anyway.
(edited)
5
Official Solution
tm_kath
Trend Security Expert
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766 Messages
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15.4K Points
1 year ago
Hi Community members!
It is the Download File Scan feature from Trend Micro that notifies you when there is a downloaded file on your Windows computer.
Our Dev team was able to identify that detected and scanned files are from the Google Chrome browser. These downloaded files keep their program version up-to-date.
Since the downloaded file has no threats, you can click the X button to close the window.
You may check this link to know more about the pop-up:
No threats found pop up from Trend Micro when using Chrome
- TM_Kath
0
tm_rochelle
Legend
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753 Messages
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13.4K Points
2 years ago
Hi phillight2000,
To further check this, can you please provide us the following information:
1. Trend Micro Security version:
2. Exact Error message if any
3. Screenshots of the problem if possible
Awaiting for your response.
- TM_Rochelle
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ag1972
Neophyte
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4 Messages
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180 Points
2 years ago
Hi Phillight2000,
I have been getting the same popup messages, but the numbers are different every time and it is impossible to snap a pic of it because I am either in a game or working on a Word document etc.. before I can get to it. I thought by clicking on it, but would stop it from going away, but it does not.
11
phillight2000
Neophyte
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14 Messages
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414 Points
1 year ago
This is the big frustration. It is impossible to identify what file the alert is referring to. The alert is unexpected and so brief that I don't even have time to read through it completely. It pops up, and then a second later, pops back down. I don't even have enough time to screenshot it - my reaction time is too slow. The concern is that this alert occurs at a time when NOTHING has been recently downloaded - at least not intentionally. Basically, it's saying "That file that you just downloaded appears to be safe" but my natural reaction is "WHAT FILE?! I haven't downloaded anything! What are you talking about?!"
(edited)
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0
fedebuch
Neophyte
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3 Messages
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120 Points
1 year ago
I'm getting the same popups. It's really maddening. Like phillight2000 says, there's no way of knowing where the file is, where it was downloaded from, etc. The popups are annoying, but what really worries me are the supposed files I've been downloading. Please help, and please make the solution public.
7
phillight2000
Neophyte
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14 Messages
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414 Points
1 year ago
I got this request in an email:
"Can you also please check if there are any unfinished downloads when the notification appears?
1. Check if there are recently downloaded files.
2. Get the file name and link where the file is being downloaded."
That is no small task. I use my computer for business. I may have 20 or more windows open at any one time. I have at least three instances of Google Chrome open. One instance will have a couple of tabs open with my two most often referred-to Google Docs or Airtable spreadsheets open.
Another is a personal browser - which currently has 28 tabs open: Yahoo Mail (this tab), Trend Micro community, Quora, Facebook, whitewall.com (a company where I order large-scale photographic prints), gaulard.com (an Adobe Photoshop discussion forum), Yahoo News, Daily Wire News, Google Drive, Etsy, Dropbox, Wikipedia, Storyworth, 2-3 airtable documents, Signwell (like DocuSign), the back end of our non-profit's website, petapixel.com and sso.teachable.com (photoshop articles).
Another instance is a business-only browser that currently has 21 tabs open - almost all of them are Google Docs, but also two different business Gmail accounts and my Google Calendar.
I have five folders open on my task bar, also Excel, Photoshop, Adobe Acrobat, Slack, Microsoft Teams and a Zoom window.
As you can see, "Check if there are recently downloaded files." and "Get the file name and link where the file is being downloaded" are difficult tasks. I'm very busy and rely on quality software to monitor my computer for unsafe files.
My online hygiene is good. I don't click on random links on Facebook, I don't visit sketchy websites. I never open unknown executables or attachments. The solution seems to be to fix the Trend software so that it provides meaningful information when an alert is triggered. Right now, it's like someone screaming "DANGER, DANGER!" without pointing to the actual danger.
Also, since others are having this same issue, I prefer to keep the discussions public so they can benefit as well, without having to jump through a bunch of hoops or duplicating what I'm doing. This is all very time-consuming.
7
tm_kath
Trend Security Expert
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766 Messages
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15.4K Points
1 year ago
Hello, Community Members!
Our Developers have found out that the Chrome browser has an automatic downloads feature which is a possible reason for the issue. Please try to turn off this feature and monitor if the issue will persist. Here is how:
Please monitor 24-48 hours after you change the Chrome browser settings and let us know the result.
- TM_Kath
11
0
mistergee2
Neophyte
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7 Messages
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220 Points
1 year ago
Would be cool if Trend Micro had a solution for this issue after 6 months.
0
mistergee2
Neophyte
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7 Messages
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220 Points
1 year ago
I finally uninstalled my Trend Micro Internet Security application then installed Trend Micro's Maximum Security application. Automatic download files issue went away. Also, the Device > PC Health Checkup feature started working again.
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