P
Neophyte

Neophyte

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1 Message

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104 Points

Sat, Apr 9, 2022 2:38 AM

Mystery file reported as no threat

I keep getting these Trend popups that say something like "no threats found in cd49725f-0221-4cf3-85d3-ca9e68d2c2df" (this is the latest one). I've not clicked on or otherwise downloaded any files. Is my machine infected with malware?

Legend

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644 Messages

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11.3K Points

1 m ago

Hi phillight2000,

 

To further check this,  can you please provide us the following information:
 
1. Trend Micro Security version:
2. Exact Error message if any
3. Screenshots of the problem if possible


Awaiting for your response.

- TM_Rochelle

Neophyte

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1 Message

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90 Points

17 d ago

Hi Phillight2000,

I have been getting the same popup messages, but the numbers are different every time and it is impossible to snap a pic of it because I am either in a game or working on a Word document etc.. before I can get to it. I thought by clicking on it, but would stop it from going away, but it does not.

Brand User
tm_angelo

 Superstar

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445 Messages

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8.6K Points

Hi agrier1972,

 

I have sent you an email where we can continue the troubleshooting, please confirm if you have received it. Thanks!

 

Awaiting for your response.

 

- TM_Angelo

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