
Neophyte
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7 Messages
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320 Points
took over 2 hours to 'start protection' yesterday.
Mine took over 2 hours to 'start protection' yesterday. I've been having problems for the past 2 weeks and today again the 3rd remote to my pc and apparently all fixed. I rebooted my new laptop that only takes a minute to boot up, but still waiting half an hour for protection to start... why is this happening ?
We updated Windows, uninstalled and reinstalled TM and yes, it worked initially until I did the update that was available and now I'm still having the same problems
What is going on ? Never had a problem in the past like 10 years until now
Accepted Solution
Official Solution
tm_kree
Trend Security Expert
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784 Messages
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31.4K Points
10 months ago
Hi @rbiewer @hmozart!
Here's a solution update for the “Starting your protection” issue. Run the hotfix on your computer.
Let me know how it goes!
0
rbiewer
Neophyte
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7 Messages
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320 Points
10 months ago
Mine took over 2 hours to 'start protection' yesterday. I've been having problems for the past 2 weeks and today again the 3rd remote to my pc and apparently all fixed. I rebooted my new laptop that only takes a minute to boot up, but still waiting half an hour for protection to start... why is this happening ?
We updated Windows, uninstalled and reinstalled TM and yes, it worked initially until I did the update that was available and now I'm still having the same problems
What is going on ? Never had a problem in the past like 10 years until now
0
0
tm_kree
Trend Security Expert
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784 Messages
•
31.4K Points
10 months ago
Hi @rbiewer!
We are aware of the situation and received multiple reports from other users who are experiencing the same issue. A dedicated team is working to fix the problem and identify the root cause.
In the meantime, the workaround is to manually update the Trend Micro Security program.
Let me know how it goes! Feel free to comment on your observation of the Trend Micro Security program.
6
hmozart
Neophyte
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2 Messages
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150 Points
9 months ago
@tm_kree , @rbiewer ,
Hotfix worked for me, thank you.
Henrik
1