took over 2 hours to 'start protection' yesterday.

Hi @rbiewer @hmozart!

Here's a solution update for the “Starting your protection” issue. Run the hotfix on your computer.

Let me know how it goes!

Mine took over 2 hours to 'start protection' yesterday.  I've been having problems for the past 2 weeks and today again the 3rd remote to my pc and apparently all fixed.  I rebooted my new laptop that only takes a minute to boot up, but still waiting half an hour for protection to start... why is this happening ?

We updated Windows, uninstalled and reinstalled TM and yes, it worked initially until I did the update that was available and now I'm still having the same problems

What is going on ?  Never had a problem in the past like 10 years until now

Hi @rbiewer!

We are aware of the situation and received multiple reports from other users who are experiencing the same issue. A dedicated team is working to fix the problem and identify the root cause. 

In the meantime, the workaround is to manually update the Trend Micro Security program.

• Open the Main Console
• Tap the human-like icon near the upper right corner and click About the software.
• Wait for the manual update to finish. It may ask you to restart the computer several times.

Let me know how it goes! Feel free to comment on your observation of the Trend Micro Security program.

@tm_kree , @rbiewer ,

Hotfix worked for me, thank you.

Henrik