took over 2 hours to 'start protection' yesterday.

Mine took over 2 hours to 'start protection' yesterday. I've been having problems for the past 2 weeks and today again the 3rd remote to my pc and apparently all fixed. I rebooted my new laptop that only takes a minute to boot up, but still waiting half an hour for protection to start... why is this happening ?

We updated Windows, uninstalled and reinstalled TM and yes, it worked initially until I did the update that was available and now I'm still having the same problems

What is going on ? Never had a problem in the past like 10 years until now

This post was created from this comment on different post

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tm_kree

Trend Security Expert

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866 Messages

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34.9K Points

2 years ago

Hi @rbiewer @hmozart!

Here's a solution update for the “Starting your protection” issue. Run the hotfix on your computer.

Let me know how it goes!

0

R

rbiewer

Neophyte

•

7 Messages

•

320 Points

2 years ago

Mine took over 2 hours to 'start protection' yesterday. I've been having problems for the past 2 weeks and today again the 3rd remote to my pc and apparently all fixed. I rebooted my new laptop that only takes a minute to boot up, but still waiting half an hour for protection to start... why is this happening ?

We updated Windows, uninstalled and reinstalled TM and yes, it worked initially until I did the update that was available and now I'm still having the same problems

What is going on ? Never had a problem in the past like 10 years until now

Note: This comment was created from a merged conversation originally titled took over 2 hours to 'start protection' yesterday

0

tm_kree

Trend Security Expert

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866 Messages

•

34.9K Points

2 years ago

Hi @rbiewer!

We are aware of the situation and received multiple reports from other users who are experiencing the same issue. A dedicated team is working to fix the problem and identify the root cause.

In the meantime, the workaround is to manually update the Trend Micro Security program.

Open the Main Console
Tap the human-like icon near the upper right corner and click About the software.
Wait for the manual update to finish. It may ask you to restart the computer several times.

Let me know how it goes! Feel free to comment on your observation of the Trend Micro Security program.

6

H

hmozart

Neophyte

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2 Messages

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150 Points

@tm_kree , @rbiewer ,

I have the same issue, a quick workaround i found is to simply

right click icon
select check for updates.

And its back to normal

2 years ago

R

rbiewer

Neophyte

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7 Messages

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320 Points

@tm_kree Good to know someone is on it. I'm keeping a log just for fun, but hoping this will be fixed sooner rather than later

Many thanks

2 years ago

R

rbiewer

Neophyte

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7 Messages

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320 Points

@hmozart well I'll keep doing that until the problem is fixed with the Trend Micro team as this really shouldn't be happening. Our devices should be protected almost immediately, as soon as we are all booted up and ready to go

Thanks for the heads up

2 years ago

tm_kath

Trend Security Expert

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766 Messages

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15.4K Points

Good share, @hmozart!

- TM_Kath

- TM_Kath

2 years ago

tm_kath

Trend Security Expert

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766 Messages

•

15.4K Points

Hi @rbiewer,

We will also let you know once a fix has been released.

Rest assured that the Trend Micro capabilities are still working in the background and still giving protection to your device.

- TM_Kath

2 years ago

H

hmozart

Neophyte

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2 Messages

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150 Points

2 years ago

@tm_kree , @rbiewer ,

Hotfix worked for me, thank you.

Henrik

1

tm_kree

Trend Security Expert

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866 Messages

•

34.9K Points

@hmozart great! Thanks for the update!

2 years ago

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