Mobile Security for iOS

Mobile Security for iOS

Get help with your Trend Micro Mobile Security (iOS)

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Nest and Ring app keep stopping when TrendMicro is activated on iPhone

This has been an issue for 1 year. I have been in contact with your costumer care that have not helped me at all. I proved to them that when I turn the VPN of, or run my Ring and Nest App on on a phone that does not have TrendMicro installed, there is no issue with either app shutting down wit

Problem

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Turn off VPN

My personal-private router is connected to VPN, and I want it off. This has been an impossible task.  VPN slows connection & sometimes I’m told there is no connection.

Question

236

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Not receiving phone calls

My phone isn’t ringing but I have missed calls

Problem

27

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Unable to access account that is active

I purchased geek squad protection & trend micro subscription comes with that. I logged into my account & activated trend micro on my phone, causing my bank account to be overdrawn because I was charged a second time for it. I got it straightened out, only causing more issues of not being abl

Question

133

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How can I turn off VPN and have it stay off

In settings the VPN is on. I try to turn off, but it keeps coming back on.  When it slows my speed to the point a page won’t load, I don’t want it on.

Question

84

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Facebook not being scanned

When I open my Mobile security, it reads “security 1 thing to fix” I then attempt to fix it only to get the message “Due to a Facebook update, feature not available. Please check back later”. I have updated Facebook and ensured my mobile security is up to date. How do I fix this problem or is it rel

Problem

88

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Share a device Want protect mobile apple phone

Unable to SHARE protection to my mobile (yes have 2 other devices to share) When open it only offers free trials and nil product and wants to charge me? Will not transfer or let me paste my serial numbers. Is trend micro systems always hard to use or set up? Internet security

Question

51

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Facebook & Twitter

I have deactivated Facebook and Twitter but Trend Micro still wants to scan these deactivated social media. Is there anyway to stop Trend Micro from attempting this?

Problem

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Accepted Solution

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iPhone X & iPad IOS system does NOT update my subscription

My iPhone & iPad are not fully protected by my premium subscription because it Will not recognise that my devices even though it does say my subscription is active when I press renew/activate. I do a scan it picks up 4 issues and when I request the device to fix the issues it takes me to the ren

Question

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Wi-Fi app unconnecting Mobile Security app

Whenever my iPhone connects to my home or recognized Wi-Fi, the WiFi connection app tries to connect and unconnects Mobile Security app, thus giving me zero security. How can I get the WiFi app from trying to connect? Yes, I have the WiFi app set to "Manual" setting and it stills tries to connect.

Question

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