tm_kree's profileBrand User
Trend Security Expert

Trend Security Expert


853 Messages


34.3K Points

Tuesday, March 19th, 2024 4:59 AM

Trend Micro Mobile Security for iOS 11.2.1054 Bug Fix



Trend Micro Community!




What happened?


"Unable to Continue" error message while using the Scan Website feature in Safari on your mobile device.




Product experts have identified the root cause of this problem. The iOS 17.3 OS version update introduced a change related to NSExtensionJavaScriptPreprocessingFile, which directly affects the functionality of the SafeSurfing extension used for website scanning.



Bug Fix


Trend Micro has reconfigured the affected function to ensure compatibility with the iOS 17.3 OS version. Now, you can seamlessly continue scanning websites in Safari without encountering any "Unable to Continue" error messages.



Update to Mobile Security 11.2.1054 today and keep your online activities secure and hassle-free.




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1 Message


70 Points

28 days ago

It will not open or allow me to put my new subscription key into renew

Brand User

Trend Security Expert


120 Messages


2.5K Points

Hi @justparadise220​ 

If Trend Micro isn't opening, please check the App Store or Play Store for any available updates for the app. If there's an update, go ahead and install it to get the latest version. Sometimes crashes happen because the app is outdated or updating.

Please let us know how it goes.

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