M
Neophyte

Neophyte

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2 Messages

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120 Points

Monday, August 7th, 2023 2:48 AM

Closed

App will not open lost device protection

Button on app  to activate list device protection does not work on iPhone 13

Brand User

Trend Security Expert

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158 Messages

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3.2K Points

1 year ago

Hi @mbpattersonsf,

In order to activate Lost Device Protection, you have to enable app permissions.

To resolve the issue, you may follow the steps on the article provided below.

Cannot turn ON Lost Device Protection on iPhone or iPad

Hope this helps. 

Neophyte

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1 Message

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70 Points

11 months ago

I checked all of my settings and the lost device protection still does not work. 

Brand User

Trend Security Expert

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122 Messages

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2.5K Points

11 months ago

Hi @fins1124 

 

For clarification, the Lost Device Protection button on the main menu of your Trend Micro application is not working. Could you provide the application version of your Trend Micro Mobile Security app?

 

Thank you.

Neophyte

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2 Messages

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120 Points

11 months ago

It’s 10.6.1018, and magically working today. 

Brand User

Trend Security Expert

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76 Messages

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1.7K Points

Hi @mbpattersonsf,

Thanks for the update! Awesome to hear that it's working well now!

Neophyte

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1 Message

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70 Points

3 months ago

It doesn’t work on my iPad Air why?

Brand User

Trend Security Expert

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10 Messages

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250 Points

Hi @shaunee8,

How were you able to tell that the feature is not working? Have you enabled all app permissions? You may follow the steps on the article provided below to allow the said permissions.

Cannot turn ON Lost Device Protection on iPhone or iPad

Also, could you provide the application version of your Trend Micro Mobile Security app?

Thank you!

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